Morgan Richardson
Customer Care Representative
Daphne,AL
Summary
Motivated, and positive with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Rock N Roll Sushi
Foley , AL
05.2022 - Current
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Provided [Job title] with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Scale Operator
Miller Sand And Landscape
Anniston , AL
12.2021 - 03.2022
- Complied with safety regulations to avoid potential injuries and support company goals.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
- Reported discrepancies and shortages to [Job title]s to help keep line on-track.
- Weighed and measured [Type] materials and updated [System] records with collected data.
- Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
- Checked subassemblies and parts for unacceptable defects outside of specifications.
Store Manager
Beauty For Ashes
Anniston , AL
04.2021 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
Server Shift Leader
Rock N Roll Sushi
Daphne, AL
02.2016 - 11.2018
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Provided [Job title] with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed food resources, memorized orders and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server
Los Rancheros Mexican Restaurant
Semmes, AL
05.2009 - 02.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Processed orders and sent to kitchen employees by [Action].
- Kept track of event finances, initial deposits, due payments and final balances.
Education
GED -
Baker High School
Mobile, ALAssociate of Arts - Theology
Piedmont College of Theology
Piedmont, AL07.2022
Skills
- Overseeing Employees
- Productivity Performance
- Issue and Conflict Resolution
- Supply Ordering
- Customer Service
- Shift Scheduling
- Employee Training
Languages
Spanish
Limited Working
Timeline
Server Shift Leader
Rock N Roll Sushi
05.2022 - Current
Scale Operator
Miller Sand And Landscape
12.2021 - 03.2022
Store Manager
Beauty For Ashes
04.2021 - 02.2022
Server Shift Leader
Rock N Roll Sushi
02.2016 - 11.2018
Server
Los Rancheros Mexican Restaurant
05.2009 - 02.2016
GED -
Baker High School
Associate of Arts - Theology
Piedmont College of Theology
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