Summary
Overview
Work History
Education
Skills
References
Timeline
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Morgan Richie Jones

Oklahoma City,OK

Summary

Communicative customer service professional, motivated to maintain customer satisfaction, and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems, paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Admin

Chadwell Supply
08.2022 - 09.2023
  • Resolved complex issues to ensure client satisfaction and seamless service delivery.
  • Maintained organized and efficient filing systems, both physical and digital, ensuring easy access to information.
    Managed a high volume of tasks, consistently meeting deadlines, and exceeding expectations.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Implemented new software and technology solutions to enhance office productivity.
  • Responded promptly to customer complaints in a professional manner.
  • Maintained filing system for important documents such as contracts and invoices.
  • Administered benefits programs, including health insurance and retirement plans.
  • Negotiated contracts with vendors and service providers to optimize costs and efficiency.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Coordinated meetings, conferences, travel arrangements.

Administrative Assistant

ASAP Consultants
11.2020 - 08.2021
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Answered questions from customers regarding products and services offered by the company.
  • Proofread content for typo-free emails and documentation.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Customer Service Representative

Excellent Phlebotomy Lab Services
DeSoto, Texas
07.2020 - 10.2020
  • Answered customer inquiries via phone, email, and chat.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved customer complaints promptly and efficiently.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

High School diploma -

CORONA HIGH SCHOOL
Corona, CA
06-2009

Skills

  • MS Word
  • Excel
  • Email Management
  • Multi-tasking
  • CRM
  • Time management
  • Effective Conflict Resolution
  • RingCentral
  • Clear Written Communication
  • Critical thinking
  • Problem-solving
  • MS office
  • Filing system organization
  • Inbound and outbound calling

References

Upon request

Timeline

Admin

Chadwell Supply
08.2022 - 09.2023

Administrative Assistant

ASAP Consultants
11.2020 - 08.2021

Customer Service Representative

Excellent Phlebotomy Lab Services
07.2020 - 10.2020

High School diploma -

CORONA HIGH SCHOOL

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Morgan Richie Jones