Morgan Ridgeway

Work History

Clerk

Estes Express

06.2024 - 07.2025

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Receptionist

Pet Kingdom Grooming Salon

01.2023 - 04.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assisted with onboarding new clients and securing paperwork completion.

Professional Cleaner

Cardinal Cleaning

08.2022 - 09.2023

Provided exceptional customer service while addressing specific cleaning requests from clients.
Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
Delivered quality customer service to address urgent needs and cleaning requests.
Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Used time management and efficient cleaning methods to meet deadlines.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Customer Service Representative

Home Depot

03.2021 - 05.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Trained new Customer Service Representatives on company policies, procedures, and best practices.

Summary

Overview

Work History

Clerk

Receptionist

Professional Cleaner

Customer Service Representative

Education

Human Biology

Skills

Timeline

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