Driven Chief Operations Officer experienced in managing business operations and team members. Dedicated to increasing brand awareness and building loyal customer bases while identifying ways to boost profitability.
Overview
17
17
years of professional experience
Work History
Chief Operations Officer
Jaguar Concrete Pumping & Services LLC
Orange Park, FL
04.2007 - Current
Signed and approved budgets for new funding and program initiatives.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Directed the development of budgets and financial plans, ensuring compliance and fiscal responsibility.
Supported CEO with operational insights and strategic decision-making.
Managed relationships with partners and vendors to align with company goals.
Led the design and implementation of business strategies, plans, and procedures.
Ensured all operations complied with legal and regulatory requirements.
Generated detailed reports on progress towards meeting operational goals for review by senior management team.
Created policies and procedures that improved customer service levels while reducing costs.
Oversaw the planning, development and implementation of new processes and procedures to increase productivity.
Assisted with auditing processes related to payroll.
Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
Reviewed project proposals, estimates, schedules and contracts related to the project.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Responded to customer inquiries via phone or email in a professional manner.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Generated periodic reports summarizing account balances and collection activities.
Developed financial reports detailing accounts receivable aging status.
Maintained a current knowledge of market trends and competitive activities in the sales area.
Education
Florida State College At Jacksonville
Jacksonville, FL
Skills
Staff Development
Logistics Management
Human Resources
Profitability improvement
Operations Management
Performance Optimization
Operations Oversight
Compliance Management
New Business Development
Budgeting and finance
Financial Oversight
Risk Management
Human Resources Management
Business Development
Management
Business Administration
Process Improvement
Contract Negotiation
Operations administration
Timeline
Chief Operations Officer
Jaguar Concrete Pumping & Services LLC
04.2007 - Current
Florida State College At Jacksonville
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