Morgan Roach
Columbus,OH
Summary
Dynamic team leader with strong skills in inventory management, scheduling, and training. Proven ability to enhance operational efficiency and customer satisfaction through effective collaboration and use of tools such as Excel and Dayforce.
Overview
7
7
years of professional experience
Work History
Key Holder
Barnes & Noble
Pickerington, OH
08.2024 - Current
- Managed comprehensive inventory ordering for multiple store locations to ensure optimal stock levels.
- Employed Dayforce and Excel for effective scheduling and precise assignment distribution.
- Facilitated large institutional order management to ensure timely delivery through precise quoting and shipping coordination.
- Utilized various internal systems to ensure adherence to company directives and sustain efficient store operations.
- Directed backroom processes to maintain product organization and facilitate prompt placement on the sales floor.
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Trained new staff on store policies, procedures, and customer engagement strategies.
- Implemented visual merchandising standards to enhance product displays and drive sales.
Deposits Account Specialist
Discover Bank, Member FDIC
Columbus, OH
09.2023 - 08.2024
- Managed customer inquiries and resolved account issues efficiently.
- Collaborated with cross-functional teams to enhance client service processes.
- Trained new team members on systems and operational procedures.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customer, handled concerns quickly, and escalated major issues to supervisor.
Key Holder
Bath & Body Works
Columbus, OH
06.2019 - 09.2023
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Leveraged Workday and Kronos systems to optimize scheduling and payroll management.
- Managed cash register transactions, maintaining accuracy during high-volume sales periods.
- Conducted inventory checks, identifying discrepancies and improving stock management processes.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05-2017
Skills
- Flexible in dynamic environments
- Experienced with Excel, Workday, Dayforce, Kronos
- Training and mentoring
- Inventory monitoring
- Product ordering
- Scheduling coordination
Timeline
Key Holder
Barnes & Noble
08.2024 - Current
Deposits Account Specialist
Discover Bank, Member FDIC
09.2023 - 08.2024
Key Holder
Bath & Body Works
06.2019 - 09.2023
High School Diploma -
Groveport Madison High School