Morgan Roach
Bay Area Psychological Consultants
Las Vegas
5
years of professional experience
Early-career professional with experience in client relations, case management, and legal research. Skilled in document preparation, customer service, and cross-team coordination, with a strong focus on organized, compassionate client support.
Work History
Guardian Ad Litem Volunteer
9 Months- Interviewed children, caregivers, and case participants to assess safety, needs, and best-interest considerations.
- Documented observations and prepared court reports supporting judicial decision-making in dependency proceedings.
- Collaborated with attorneys, case managers, and service providers to coordinate advocacy efforts and case updates.
- Conducted home visits and monitored child welfare conditions, identifying concerns requiring follow-up.
- Communicated findings clearly in hearings, ensuring timely presentation of factual information and advocacy positions.
- Participated in ongoing training programs to stay updated on current laws, policies, and best practices related to child advocacy.
- Assisted in developing individualized service plans to address specific needs of each child under care.
- Collaborated closely with multidisciplinary teams to ensure timely provision of required services for children''s best interests.
Front Office Coordinator
2 Years- Coordinated patient appointments, balancing provider availability and client needs in fast-paced front office setting.
- Answered multi-line phones, routed inquiries, and resolved scheduling questions with professionalism and discretion.
- Verified insurance eligibility, obtained authorizations, and supported accurate intake documentation.
- Maintained confidential client records and updated demographic information in electronic systems.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Testing Coordinator
6 Months- Coordinated psychological testing schedules, aligning client availability with clinician workloads and assessment timelines.
- Managed intake paperwork, consent forms, and records to support accurate testing preparation.
- Communicated with clients, families, and providers to confirm appointments and testing requirements.
- Reviewed referral information and assessment requests to route cases to appropriate evaluators.
- Tracked case status and followed up on outstanding forms, authorizations, and scheduling needs.
- Coordinated cross-functional teams for efficient collaboration during the entire testing process.
- Trained and developed new testing team members and provided continuous mentoring.
Salon Leader
1 Year 9 Months- Supervised salon operations, ensuring smooth daily workflow and consistent guest service standards.
- Resolved client concerns promptly, preserving satisfaction and supporting repeat business.
- Coordinated salon readiness, maintaining clean workstations, tools, and treatment areas.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Consulted clients to assess hair, skin, and nail needs before recommending personalized services.
Spa Concierge
2 Years 6 Months- Delivered personalized concierge service, matching treatments and amenities to guest preferences.
- Coordinated spa reservations, ensuring accurate scheduling and seamless guest arrivals.
- Managed retail product recommendations, supporting spa sales and guest satisfaction.
- Oversaw check-in and check-out procedures, maintaining polished front-desk operations.
- Collaborated with therapists and spa staff to resolve schedule changes and special requests.
- Processed payments and service updates accurately through point-of-sale systems.
- Collaborated with marketing team to promote special events, seasonal offers, and new treatment launches.
- Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
Education
Associate of Science - Paralegal Studies
- Dean's List [Spring 2026, Summer 2026, Fall 2026]
Bachelor of Science - Psychology
Associate of Arts - General Studies
Skills
Legal research
Courtroom etiquette
Case management
Client relations
Active learning
Customer service
Proficient in MS office
Document preparation
Timeline
Guardian Ad Litem Volunteer
Florida 1st Circuit Court
01.2026 - CurrentRead More
Testing Coordinator
Bay Area Psychological Consultants
09.2025 - 03.2026Read More
Front Office Coordinator
Bay Area Psychological Consultants
10.2024 - CurrentRead More
Salon Leader
Henderson Beach Resort and Spa
01.2023 - 10.2024Read More
Spa Concierge
Henderson Beach Resort and Spa
04.2022 - 10.2024Read More
The University of West Florida
Bachelor of Science from Psychology
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Northwest Florida State College
Associate of Science from Paralegal Studies
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Northwest Florida State College
Associate of Arts from General Studies
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