Morgan Roast
Gorham,ME
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, exemplified during tenure at Otto Pizza. Adept at handling high-stress situations and improving team efficiency, leveraging exceptional customer service and cash-handling skills. Achieved significant improvements in guest engagement and service quality, demonstrating a strong work ethic and memory retention abilities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Server
Otto Pizza
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista Trainer
Dunkin' Donuts
05.2022 - 05.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Customer Service Representative
Bj's Wholesale Club
12.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Saint Josephs College of Maine
Standish, ME 08.2023 - 05.2025
University of Southern Maine
Gorham, ME 08.2021 - 05.2023
High School Diploma -
Gorham High School
Gorham, ME06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Timeline
Saint Josephs College of Maine
08.2023 - 05.2025
Server
Otto Pizza
10.2022 - Current
Barista Trainer
Dunkin' Donuts
05.2022 - 05.2023
University of Southern Maine
08.2021 - 05.2023
Customer Service Representative
Bj's Wholesale Club
12.2019 - 04.2022
High School Diploma -
Gorham High School
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