Morgan Roberts
Orlando
Summary
Twenty-year-old professional with a proven track record at Scenthound, Dive Bar, Oceana Coffee, and Vagabond excelling in high-pressure environments and enhancing customer satisfaction through exceptional service and hospitality. Skilled in POS system operations as well as operating the phone and adept at building customer relationships, I consistently contribute to team cohesion and productivity. My approach combines time management and professionalism, driving positive guest experiences and loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Scenthound
05.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took dogs back to get groomed and brought them back to their owners after they were done.
- Helped clip and grind dogs' nails.
- Cleaned kennels
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enforced policies and procedures to increase efficiency.
- I work here seasonal.
Hostess
Dive Bar Restaurant
01.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Barista
Oceana Coffee
12.2020 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Sales Associate
Vagabond Boutique
04.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Arts - Elementary Education
University of Central Florida
Orlando, FL12-2025
High School Diploma -
Jupiter High School
Jupiter, FL05.2022
Skills
- Table Assignment Management
- Guest Greeting and Seating
- Wait List Management
- Upselling Techniques
- Hospitality and Professionalism
- Time Management
- POS System Operations
- Building Customer Relationships and Loyalty
- Scheduling appointments
- Credit card handling
- Front office support
- Cash handling
- Multi-line phone systems
Timeline
Front Desk Associate
Scenthound
05.2024 - Current
Hostess
Dive Bar Restaurant
01.2022 - 07.2022
Sales Associate
Vagabond Boutique
04.2021 - 06.2021
Barista
Oceana Coffee
12.2020 - 01.2022
Bachelor of Arts - Elementary Education
University of Central Florida
High School Diploma -
Jupiter High School
Similar Profiles
Iyana OscarIyana Oscar
Professional Dog Bather at ScenthoundProfessional Dog Bather at Scenthound
Marin NaugleMarin Naugle
Receptionist at ScenthoundReceptionist at Scenthound
Abigail ChiappettaAbigail Chiappetta
Scent Technician - Dog Groomer at ScenthoundScent Technician - Dog Groomer at Scenthound