Morgan Robinson

• Greet patients in prompt, professional and personable manner.

• As appropriate, assists in screening patient phone calls or walk-ins and answering patient questions.

• Schedules all office and hospital surgery with pre-op and post-op follow up appointments. Prepares consent forms for patient signature for specific surgical procedures.

• Counsel patients regarding surgery and surgical insurance; both in office and by telephone. Initiates financial arrangements for patients when necessary.

• ASC schedules and paperwork are submitted accurately and in a timely manner.

• Ledgers are completed accurately and in a timely manner.

• De-escalate issues regarding upset or dissatisfied patients.

• Contacts patients and assures their compliance with pre-op orders.

• Professionally inform patients about co-pays, referral, payment policies and location information.

• Communicate effectively and demonstrates professionalism with referring doctors.

• Remain current on staff and physician schedules.

• Manages and prioritizes multiple tasks.

• Performs other job-related tasks as assigned.

• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Increased patient satisfaction by providing efficient and accurate blood collection services.
• Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
• Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
• Maintained a clean and safe work environment, adhering to infection control policies and procedures.
• Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
• Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
• Streamlined the specimen tracking process with meticulous documentation of all collected samples.
• Upheld HIPAA compliance through careful management of confidential patient records and lab results.
• Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
• Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily.
• Conducted venipuncture and other waived testing.

• Improved patient satisfaction by consistently providing efficient and accurate blood draws.
• Enhanced team morale with effective communication and proactive problem-solving strategies.
• Streamlined the phlebotomy process for better time management and increased daily test completion rates.
• Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
• Maintained compliance with safety protocols, minimizing workplace accidents and needle stick injuries.
• Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
• Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
• Fostered collaboration between phlebotomists and other healthcare professionals by improving communication channels.
• Developed training materials to ensure consistent skill development among team members.
• Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
• Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
• Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Packaged and shipped specimens to central lab daily.
• Monitored patients for reactions and verified sample quality.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Monitored supply levels and placed orders for laboratory supplies.