Morgan Rodriguez
Davenport
Summary
Skilled laborer with background in freight, stock, and material moving. Have experience in safely handling materials, operating equipment, and ensuring efficiency in warehouse settings. Strong organizational skills with ability to prioritize tasks effectively for smooth operations. Made impact by streamlining inventory processes, reducing turnaround time for loading and unloading shipments. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
Davenport
05.2024 - 12.2024
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Packed goods for shipment in accordance with customer instructions.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Labeled containers correctly for product identification purposes.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Packed boxes and stock using organizational guidelines.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used pallet jacks to move items to and from warehouse locations.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Staged and sorted multiple types of products for loading.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Maintained accurate inventory records through manual and computerized systems.
- Collaborated with team members to complete tasks efficiently and accurately.
- Used scanners to track parcel information, condition or receipt.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Assisted in packaging and labeling of products for shipment.
- Handled hazardous materials safely following prescribed regulations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
Team Member
Kwik Star
Bettendorf
09.2020 - 02.2021
- Assisted in creating promotional displays for seasonal and special bakery products.
- Inspected finished products for quality assurance before packaging them for sale.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Disposed of garbage according to health regulations.
- Organized storage areas for efficient access to items when needed.
- Observed food safety and sanitation protocols to reduce germ spread.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Monitored temperatures of prepared food and cold-storage areas.
- Took and recorded temperatures of food, refrigerators and freezers.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer questions and provided store information.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Discounted purchases by scanning and redeeming coupons.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Counted and balanced cashier drawers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Offered customers carry-out service at completion of transaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Built and maintained productive relationships with employees.
Shift Manager
Kentucky Fried Chicken
Davenport
04.2019 - 09.2020
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Prepared operations data to produce comprehensive reports to management.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Documented receipts, employee hours and inventory movement.
- Responded quickly and effectively to emergency situations as they arose.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured compliance with health and safety regulations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Recommended opportunities for growth and advancement to motivate employees.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Inspected work areas regularly for cleanliness and organization standards.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Enforced safety standards throughout the store including proper use of equipment.
Crew Member
Pizza Ranch Buffet
Bettendorf
07.2017 - 04.2018
- Checked expiration dates on all products before serving them to customers.
- Scrubbed and polished counters to remove debris and food.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Resolved customer complaints in a professional manner.
Education
GED -
Scott Community College
Bettendorf, IASkills
- Inventory management
- Material handling
- Quality control
- Customer service
- Team collaboration
- Conflict resolution
- Complex Problem-solving
- Attention to detail
- Merchandise staging
- Safety compliance
Accomplishments
- Empower Tanzania - Participated in the
organization and implementation of a
fundraiser for providing clean water
wells in the African countryside - Please Pass the Love - Involved in
activities that develop student leadership
in schools to advocate for mental health
awareness. - Iowa Youth Congress - Assisted other members of Iowa Youth Congress in creating bills to better the state of Iowa. Including, but not limited to: Bringing forward bills to the House and Senate to the Capital in Des Moines, Interacting with government officials to rally support towards bills, interacting with other school districts and counties to push for the passing of bills.
Affiliations
- Drawing, Painting, Digital Art
- Reading, Writing
- Video games
- Hiking
- Working on my vehicles casually
- Spending time with family
Timeline
Warehouse Associate
Amazon
05.2024 - 12.2024
Team Member
Kwik Star
09.2020 - 02.2021
Shift Manager
Kentucky Fried Chicken
04.2019 - 09.2020
Crew Member
Pizza Ranch Buffet
07.2017 - 04.2018
GED -
Scott Community College