Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Morgan Rogers

New York,NY

Summary

Highly motivated recent college graduate with a desire to take on new challenges. Strong work ethic, sales skills, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills, and anticipating customers' and co-workers' needs. Strong passion for learning and being involved in animal welfare.


Overview

9
9
years of professional experience

Work History

Life Insurance Agent

National Income, Globe Life
09.2024 - Current
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Fostered strong client trust, leading to high retention rates through consistent follow-ups and personalized service.

Administrative Assistant

Arizona 4-H Youth Foundation
01.2023 - 08.2023
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Aided in the organization of special events and raising funds by managing logistics for catering services, venue bookings and promotional items.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed project plans for various tasks assigned by upper management.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Server and Hostess

The Keg Steakhouse + Bar
03.2018 - 04.2020
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Focused primarily on customer needs and experience, assessing potential issues, and providing solutions proactively.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Lead Hostess

The Keg Steakhouse + Bar
08.2016 - 08.2017
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Managed hosts by providing training to new staff, scheduling shifts, assigning duties, cutting servers and hosts, resolving conflicts, and taking disciplinary action when necessary.
  • Coordinated efforts between kitchen staff and waiters to ensure efficient service times.
  • Provided assistance to other departments during peak hours if needed.
  • Encouraged team members to provide exceptional customer service at all times.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining room activities to ensure quality service standards were met.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Assigned patrons to suitable tables according to server rotation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

Bachelor of Arts - Political Science And Government

University of Arizona
Tucson, AZ
12-2024

Skills

  • Customer service/Client Relations
  • Sales Goals Attainment
  • Complex Problem-Solving
  • Multitasking and prioritization
  • Strategic Communications, Strong Written and Oral Communication Skills
  • Data Organization
  • Relationship Building
  • Trend Awareness
  • Optimizing Guest Experience
  • Conflict Management and Resolution
  • Team and Organizational Leadership
  • Office Administration
  • Project Management
  • Organizational Skills
  • Analytical Skills
  • Public Speaking
  • Time Management
  • Social Media Management
  • Strong Computer Application Skills (ex Microsoft Office Suite, Google Workspace)
  • Appointment scheduling
  • Client retention
  • Teamwork and collaboration
  • Adaptability and flexibility

Volunteer Work

  • Camp counselor/group leader for Peoria FFA mini-camp 2017, 2018
  • Group leader/volunteer for Arizona State FFA Career and Leadership Development Events competition 2017, 2018, 2019
  • Arizona 4-H Youth Foundation annual Clover Ball volunteer 2019, 2021, 2022
  • Arizona FFA State Leadership Camp Volunteer 2017, 2018, 2019, 2021
  • Arizona National Livestock Show volunteer 2017, 2018, 2019, 2020, 2021, 2022
  • Maricopa County Fair volunteer 2016-2022
  • Arizona 4-H Stock Show and Round-Up Co-Chair 2022

Timeline

Life Insurance Agent

National Income, Globe Life
09.2024 - Current

Administrative Assistant

Arizona 4-H Youth Foundation
01.2023 - 08.2023

Server and Hostess

The Keg Steakhouse + Bar
03.2018 - 04.2020

Lead Hostess

The Keg Steakhouse + Bar
08.2016 - 08.2017

Bachelor of Arts - Political Science And Government

University of Arizona

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