Morgan Rogosheske
Customer Service
Soddy-Daisy,TN
Summary
Exceptional at initiating activities to align with developmental levels. Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute customer service offering polished communication skills. Brings excellent organizational skills and over 4 years of job experience. Self-motivated and true team player. Service-focused in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management with expertise in related roles.
Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature. Driven and consistent nanny with 10 years of experience guiding children with special needs through daily routines.
Overview
5
5
years of professional experience
Work History
Private Nanny
Elosha Johnson
Brentwood, TN
11.2019 - 10.2021
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Led indoor and outdoor activities to entertain and occupy children.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Shift Leader
Cold Stone Creamy
Bradenton, FL
07.2017 - 08.2018
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Receptionist
Updike Cleaning
Spring Hill, TN
01.2015 - 05.2017
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed over 50 calls per day, increasing clientele numbers.
- Directed incoming calls to internal personnel.
- Resolved customer problems and complaints.
- Supported various administrative duties.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Citizens High School
Home School12.2016
Skills
- Parent Interaction
- Time Management
- Behavior Modeling
- Verbal and Written Communication
- Problem Solving
- Promoting Good Behavior
- Self-confidence Development
- Dependable and Responsible
- Good Decision Making
- Regulating Schedules
- Relationship Building
- Appointment Setting
- Housekeeping and Cleaning
- Computer Use
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Private Nanny
Elosha Johnson
11.2019 - 10.2021
Shift Leader
Cold Stone Creamy
07.2017 - 08.2018
Receptionist
Updike Cleaning
01.2015 - 05.2017
High School Diploma -
Citizens High School
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