Morgan Roscoe
Sarasota,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seven years experience in providing high quality customer service, with expertise in resolving issues with customers, waitstaff and management. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Comfortable talking to physicians and nurses since shadowing my mother my whole life with her job in Cardiac Rhythm Management.
Overview
8
8
years of professional experience
Work History
Server
The Greyson
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Anna Maria Oyster Bar
02.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate
Buff City Soap
01.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Food Server Assistant
Bradenton Country Club
11.2018 - 12.2020
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Cashier Floor Supervisor
Dairy Queen Grill & Chill
04.2016 - 12.2018
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
No Degree - Business
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Manatee High School
Bradenton, FL05.2020
Skills
- Table Bussing
- Safe Food Handling
- Order Delivery Practices
- Beverage Preparation
- Daily Specials Memorization
- Guest Engagement
- Regulatory Compliance
- Food Sales and Promotion
- Service Prioritization
- Quality Control
- Guest Relations Management
- Relationship Management
Timeline
Server
The Greyson
05.2023 - Current
Server
Anna Maria Oyster Bar
02.2022 - 07.2023
Sales Associate
Buff City Soap
01.2021 - 02.2022
Food Server Assistant
Bradenton Country Club
11.2018 - 12.2020
Cashier Floor Supervisor
Dairy Queen Grill & Chill
04.2016 - 12.2018
No Degree - Business
State College of Florida, Manatee-Sarasota
High School Diploma -
Manatee High School
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