Morgan Rose
Houston,TX
Summary
Experienced Administrative Assistant with 10 years of experience in medical administration, customer service, and call center environments. Seeking opportunities for career advancement, a competitive salary, and a comprehensive benefits package. Demonstrated ability to achieve exceptional results while maintaining professionalism and a commitment to client satisfaction and first-rate patient care. Excellent communication and time management skills for accurate and efficient task handling.
Overview
15
15
years of professional experience
Work History
Tech Support
Asurion
Houston, TX
07.2023 - 05.2024
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Reduced repair times for better customer experience with proficient troubleshooting skills.
Claims Coordinator
Assurant
Ohio, IL
01.2022 - 01.2023
- Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.
- Prepared claims summaries, loss stratification reports and mod analysis reports.
- Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Customer Service Representative
Xerox Corporation
Houston
01.2014 - 01.2015
- Confer with customers to provide information about products or services, take orders, cancel accounts, or obtain details of complaints
- Check to ensure appropriate changes were made to resolve customers' problems
- Solicit sales of new or additional services or products
- Recommend improvements in products and services.
Telephone Banker
JP Morgan Chase
01.2011 - 01.2012
- Answer customers' questions and explain available services
- Open and compile information about new accounts
- Inform customers of procedures for applying for services
- Investigate and correct errors upon customers' request
- Troubleshoot issues with Chase mobile and web.
Claims Coordinator
Family Care Clinic
Houston
01.2009 - 01.2011
- Provide customer service regarding claims or referrals
- Transmit claims for payment
- Protect the security of medical records
- Review records for completeness and compliance
- Retrieve patient medical records for medical personnel.
Education
Associate of Science -
Houston Community College - Coleman College for Health Sciences
Houston, TXAssociate of Arts -
Texas Southern University
Houston, TX05.2008
High School Diploma -
Westfield High School
Houston, TX05.2005
Skills
- Exceed Customer and Personal Service Standards
- Administration and Management
- Strong Problem Solving Abilities
- Judgment and Decision Making
- Telecommunications
- Microsoft Office Suite
- Advanced computer skills
- 45 WPM
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Call center experience
Timeline
Tech Support
Asurion
07.2023 - 05.2024
Claims Coordinator
Assurant
01.2022 - 01.2023
Customer Service Representative
Xerox Corporation
01.2014 - 01.2015
Telephone Banker
JP Morgan Chase
01.2011 - 01.2012
Claims Coordinator
Family Care Clinic
01.2009 - 01.2011
Associate of Science -
Houston Community College - Coleman College for Health Sciences
Associate of Arts -
Texas Southern University
High School Diploma -
Westfield High School