Morgan Ross

Shift Leader/Finance Coordinator

Chick-fil-A

06.2020 - Current

Improved team productivity by implementing efficient scheduling and task delegation methods.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Analyzed sales figures and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.