MORGAN ROSS
Jackson,Mississippi
Summary
Personable and energetic candidate committed to delivering exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Passionate job seeker with strong organizational skills eager to secure a position in the medical field. Willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-Fil-A
12.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Assistant Tennis Coach
University of Southern Mississippi
06.2022 - 07.2022
- Explained and demonstrated basic tennis techniques to team members.
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
- Taught proper physical conditioning for maximum endurance, health, and safety.
- Assisted head coach in developing strategies for team success during competitive matches and tournaments.
- Contributed to positive team culture by encouraging open dialogue about strengths, weaknesses, goals, and expectations among players.
- Facilitated effective communication between players, parents, and coaching staff to foster a collaborative team atmosphere.
Sales Associate
Bath and Body Works
08.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science in Health Sciences -
The University of Southern Mississippi
12.2023
Associate of Science -
Hinds Community College
05.2022
Skills
- Self-motivated
- Hard-working
- Detail-orientated
- Listening Skills
- Courteous and Professional
- Problem-solving skills
Volunteer Experience
- Collegiate women’s tennis team, captain, 2020, 2022
- ST. Dominic Pediatric Center, 2021, Present
- Jackson Revival Center Food Outreach program, 2018, Present
Timeline
Team Member
Chick-Fil-A
12.2022 - Current
Assistant Tennis Coach
University of Southern Mississippi
06.2022 - 07.2022
Sales Associate
Bath and Body Works
08.2021 - 07.2022
Bachelor of Science in Health Sciences -
The University of Southern Mississippi
Associate of Science -
Hinds Community College