Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Morgan Russell

Pittsfield,MA
Morgan Russell

Summary

Agile and adaptable Manager with stellar sales history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

16
years of professional experience

Work History

Ulta Beauty Inc.

General Manager
02.2021 - Current

Job overview

  • Drove consistent year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, and scheduling
  • Oversaw daily operations of in-store salon inclusive of managing staff, daily maintenance of guest booking system, resolved guest concerns with empathy and compassion. Drove sales volume from dark/$0 to top volume salon in state of MA and most of CT.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover; major focus on employee well-being and positive work culture.
  • Collaborate with upper field leadership to inspire disruption to current company protocols to move the needle ever forward in practices and policies to remain competitive within market.
  • District Event Lead position to gain and maintain brand partner relationships and successful implementation and execution of brand/category specific events

Ulta Beauty

Retail Sales Manager
10.2018 - Current

Job overview

  • Train team members in successful strategies to meet operational and sales targets.
  • Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.
  • Assess sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Deliver in-depth information on product features so customers could make educated decisions before purchase.
  • Exceed targets by building, directing and motivating high-performing sales team.
  • Conduct ongoing staff development to help employees achieve growth within job roles.

Black & Blush

Owner/Operator
06.2015 - 05.2018

Job overview

  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Lead on all buying and inventory control.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands in an everchanging retail landscape.
  • Used advertising strategies such as marketing brochures, radio ads, and print materials. Capitalized on social media platforms and local radio show features to increase sales and community presence.
  • Conceptualized, organized, and hosted local events to promote product launches, seasonal merchandise, collaborate with other local businesses and maintain relevant presence.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Great Barrington Bra & Girl

Store Manager/Merchandise Buyer Assistant
03.2013 - 12.2014

Job overview

  • Oversaw operations of small business with 2 locations. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • One on one customer consultations within the personal nature of bra fitting and personal accessories.
  • Attended trade shows as Assistant Buyer to establish relationships with vendors, forecast trends and create cost analysis for future seasons.
  • Single-handledly ran daily operations of retail location and maintenance of company's e-commerce website.

Gymboree Corp.

Assistant Store Manager
06.2011 - 03.2013

Job overview

  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Heavy stock management and consistent re-merchandising to ensure corporate compliance and suggest edits based on sales trends.

Virginia College At Austin

Admissions Representative
06.2010 - 04.2011

Job overview

  • Attracted and recruited students by communicating educational information via phone and email.
  • Supported students through admissions process and answered any questions.
  • Maximized enrollment working closely with students to boost conversion rates of prospective students.
  • Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
  • Scheduled appointments to meet with students face-to-face and discuss education plans.

BCBG Max Azria Group LLC

Store Manager
03.2008 - 03.2010

Job overview

  • Lead Administrative and Operations manager encompassing all aspects of maintaining a high-end retail business.
  • Strong focus on client relations and superior customer service.
  • Recruiting, hiring, training, and scheduling of all new employees; managed team of 12.
  • Inventory control and merchandising of high-end product with continued education offered to staff to maintain compliancy of store standards.
  • Created and hosted events to promote business/products and increase business visibility.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

College Of Mount Saint Vincent
The Bronx, NY

Bachelor of Arts from Corporate Communications
4 2007

University Overview

  • Dean's List consistently, throughout all 4 years.
  • Concentrations in Corp. Communication included Advertising, Marketing, Public Relations, and Journalism.
  • Sociology minor out of sheer fascination with the field of study

Skills

  • Positive and professional disposition
  • Training and mentoring; staff development
  • Organization and implementation of processes
  • Finesse with people; Social media savvy
  • Driving sales; meeting and exceeding goals
  • Promotion of positive and fulfilling work place culture
  • Schedule Management
  • Loss Prevention
  • Business Development
  • Customer Relationship Management
  • Operations Oversight
  • Advertising and marketing
  • Customer Retention
  • Analytical Skills
  • Problem Resolution
  • Staff Training and Development
  • Community Outreach
  • Verbal and written communication
  • Effective leader
  • Interpersonal Skills

Timeline

General Manager

Ulta Beauty Inc.
02.2021 - Current

Retail Sales Manager

Ulta Beauty
10.2018 - Current

Owner/Operator

Black & Blush
06.2015 - 05.2018

Store Manager/Merchandise Buyer Assistant

Great Barrington Bra & Girl
03.2013 - 12.2014

Assistant Store Manager

Gymboree Corp.
06.2011 - 03.2013

Admissions Representative

Virginia College At Austin
06.2010 - 04.2011

Store Manager

BCBG Max Azria Group LLC
03.2008 - 03.2010

College Of Mount Saint Vincent

Bachelor of Arts from Corporate Communications

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Morgan Russell