Morgan Salyers
Winchester,VA
Summary
Dynamic Pharmacy Operations Manager with proven success at Walgreens, enhancing efficiency and customer satisfaction through innovative workflow optimization and effective team building. PTCB certified, skilled in medication dispensing and patient counseling, I foster a culture of safety and compliance while driving performance metrics to achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
05.2017 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Collaborated with store manager to maintain daily operations.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School -
Penn Forster
200 Hickory Street, Scranton, PA 18505Skills
- Medication dispensing
- Workflow optimization
- Pharmacy management
- Training and mentoring
- Team building
- Operations management
- Staff management
- Insurance billing
- Staff training
- Medicare and medicaid process
- Drug inventory management
- Policy enforcement
- Inventory and restocking
- Performance metrics
- Pharmacy operations management
- Budget administration
- Immunizations
- Medication ordering
- Pharmacy operations
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Verbal and written communication
- Certified in CPR/AED
- HIPAA guidelines
Certification
I have been PTCB certified for almost 7 years.
Timeline
Pharmacy Operations Manager
Walgreens
05.2017 - Current
High School -
Penn Forster
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