Hi, I’m
Morgan Sasseen
Royse City,TX
Summary
Dynamic and detail-oriented professional with a robust background in training, customer service, and communication. Proven ability to manage multiple responsibilities while anticipating challenges, leading to successful outcomes through effective follow-through. Thrives in fast-paced team environments, consistently delivering high-quality service characterized by professionalism, discretion, and adaptability. Committed to fostering positive relationships and enhancing team performance to drive organizational success.
Overview
9
years of professional experience
Work History
Mr. Cooper
Learning Specialist II
08.2021 - Current
Job overview
- Train Mortgage Loan Originators and Loan Processors on customer service, compliance, and sales systems (10+ platforms).
- Deliver instructor-led and virtual training for classes of 50+ employees, lasting from 1 to 8 weeks.
- Design and develop engaging learning solutions tailored to business goals.
- Track and report new hire progress using performance metrics and observation.
- Maintain training records, schedule sessions, and coordinate guest speakers.
- Developed and implemented engaging learning materials, enhancing employee training effectiveness and knowledge retention across teams.
- Collaborated with subject matter experts to design training programs, improving operational efficiency and employee competency.
- Analyzed training needs through performance assessments, leading to targeted instructional strategies and improved learner outcomes.
- Facilitated workshops and training sessions, fostering a culture of continuous learning and professional development among staff.
- Evaluated training effectiveness using feedback and assessments, refining programs to align with organizational goals and performance standards.
Mr. Cooper
Licensed Home Advisor
06.2020 - 08.2021
Job overview
- Guided clients through the refinance process, offering market and mortgage education.
- Maintained licensing in 13 states and ensured compliance with all state-specific regulations.
- Managed a loan pipeline of 50+ files, collaborating with processors and clients to ensure smooth closings.
- Prepared and executed sensitive documentation and disclosures.
- Facilitated comprehensive mortgage loan processes by assessing borrower qualifications and ensuring compliance with lending regulations.
- Developed tailored mortgage solutions through in-depth client consultations, enhancing customer satisfaction and retention rates.
- Analyzed credit reports and financial documents meticulously, ensuring accurate underwriting and minimizing risk exposure for the organization.
- Utilized advanced mortgage software to manage loan applications and maintain detailed client records, improving workflow efficiency.
- Provided ongoing support and guidance to clients throughout the mortgage process, enhancing overall customer experience and trust.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
MultiView
Senior Marketing Consultant
07.2019 - 06.2020
Job overview
- Developed tailored B2B marketing solutions through client consultations and data-driven insights.
- Achieved sales goals through prospecting, cold calling, lead follow-up, and closing.
- Demonstrated time management and organizational skills to exceed client expectations.
- Collaborated with cross-functional teams to ensure cohesive messaging and successful product launches.
Apple
Sales Specialist
07.2018 - 07.2019
Job overview
- Educated customers about product features and benefits to aid in selecting the best options.
- Provided first-rate service to all customers and potential customers.
- Led product demonstrations and training sessions, equipping customers with knowledge to maximize usage and satisfaction of technology solutions.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Jim McLean Golf Schools
Administrative Assistant / Front Office Manager
06.2016 - 06.2018
Job overview
- Managed scheduling 10-20 appointment bookings daily, executive calendars, meetings, and travel arrangements, ensuring efficient utilization of resources and improved team and client satisfaction.
- Prepared detailed reports and handled confidential correspondence.
- Served as the first point of contact for customers via phone, email, and in person.
- Trained and mentored new administrative staff, fostering a collaborative team environment and enhancing overall productivity.
- Maintained inventory of office supplies and equipment, ensuring timely restocking and minimizing operational disruptions.
Education
The University of Texas At ArlingtonArlington, TX
Bachelor of Arts from Communication Studies
12.2018
University Overview
- Emphasis in Organizational Communication & General Business
- Delta Delta Delta Sorority Member – Served as New Member Educator, guiding new members through orientation, values education, and chapter integration
Skills
Excellent Verbal & Written Communication
Organizational & Time Management Skills
Proficient in Microsoft Outlook & Office Suite
Instructional Design & Facilitation
Team Collaboration & Leadership
Effective listening and resolution
Skilled in managing multiple tasks
Exercising professional discretion
Skilled in client communication
Data-driven performance assessment
Timeline
Learning Specialist II
Mr. Cooper
08.2021 - Current
Licensed Home Advisor
Mr. Cooper
06.2020 - 08.2021
Senior Marketing Consultant
MultiView
07.2019 - 06.2020
Sales Specialist
Apple
07.2018 - 07.2019
Administrative Assistant / Front Office Manager
Jim McLean Golf Schools
06.2016 - 06.2018
The University of Texas At Arlington
Bachelor of Arts from Communication Studies