Morgan Savera
Lake Worth,TX
Summary
Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills. Aiming to build and sustain business relationships with customers and internal partners to deliver the best profitability outcomes on all sides.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Liberty Mutual
01.2022 - Current
- Responsible for the account management of clients through Certificate of Insurance issuance, Auto Liability Reporting, issuing medical panels & posting notices.
- Work closely with Client Service Managers and internal partners to provide exemplary customer service
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Commercial Claims Adjuster
Liberty Mutual
08.2019 - 12.2021
- Responsible for reviewing, investigating, evaluating and settling claims in the commercial market
- Researching policies for coverage verification
- Negotiated favorable settlements for insured parties through skilled mediation and conflict resolution tactics.
- Increased customer satisfaction by effectively communicating with policyholders, brokers, and attorneys throughout the claims process.
- Collaborated with experts such as engineers, accountants, and medical professionals to ensure accurate claim evaluations.
- Mitigated financial losses by accurately determining liability and settlement amounts based on relevant factors such as damages, policy limits, and jurisdictional requirements.
Assistant Teacher
Northwest ISD
01.2019 - 05.2019
- As an assistant teacher I helped manage a classroom of children, grade assignments, create lesson plans and support other teachers
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
BA - Communications, Education
University of North Texas
12-2018
Skills
- Task Management
- Communication
- Client Relationship Building
- Problem-solving
- Microsoft Office
- Scheduling and Planning
- Customer Education
- Salesforce Experience
Leadership Experience
As a part of my role as a CSC, I was chosen for multiple projects to improve our existing practices. I also provided training to customers and coworkers on system applications.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Client Service Coordinator
Liberty Mutual
01.2022 - Current
Commercial Claims Adjuster
Liberty Mutual
08.2019 - 12.2021
Assistant Teacher
Northwest ISD
01.2019 - 05.2019
BA - Communications, Education
University of North Texas
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