Morgan Scarborough
Tampa,FL
Summary
In my three years of experience working as a veterinary receptionist, I learned how to provide compassionate care while multitasking and prioritizing at a professional level at Berkeley Veterinary Clinic. I advocated for clients and patients, as well as our staff and veterinarians to enhance client satisfaction and team productivity in a stress-free work environment. I am efficient in Cornerstone software and social media marketing. My approach boosted operational efficiency and fostered positive client relationships and interactions, setting a benchmark in my part of veterinary administrative support.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Berkeley Veterinary Clinic
10.2021 - 10.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted clients and their pet's professionally and provided friendly, knowledgeable, and compassionate assistance.
- Efficiently scheduled appointments, surgeries/procedures, and follow-up care while catering to both our patients and our staff.
- Coordinated check-in and check-out procedures and payments for billing.
- Corresponded with clients through email, telephone, or postal mail.
- Operating on Cornerstone software.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Balanced the cash drawer at the end of each business day and filed end of day deposit reports.
- Managed social media such as the clinic website and facebook account.
- Maintained current and accurate medical records for patients
- Coordinating with laboratories for collection and delivery of samples.
- Maintain the ability to multitask and prioritize the patient's and client's needs, while also advocating for the doctor's and staff.
- Operate multiple lines of communication through software-based telephones.
- Develop and utilize excellent verbal and written communication skills, while keeping a professional demeanor.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Style Consultant
Target
08.2019 - 09.2021
- Merchandised store inventory in seasonal and brand displays.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Retail Keyholder
Plato's Closet
08.2014 - 07.2019
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Maintained a well organized work environment while keeping the store tidy to provide customers a welcoming shopping experience.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Balanced cash registers at end of shift and filled out necessary reports.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
General Education
University of Colorado At Colorado Springs
Colorado Springs, COGeneral Education
Santa Fe College
Gainesville, FLHigh School Diploma -
West Port High School
Ocala, FL06.2015
Skills
- Efficient multitasking
- Telephone etiquette
- Medical recordkeeping and management
- Building relationships with clientele
- Prioritization
- Reception area upkeep
- Front desk operations
- Marketing support via social media
- Schedule coordination
- Compassionate care and empathy for animals
- Confidentiality
- Veterinary software - Cornerstone
Timeline
Veterinary Receptionist
Berkeley Veterinary Clinic
10.2021 - 10.2024
Style Consultant
Target
08.2019 - 09.2021
Retail Keyholder
Plato's Closet
08.2014 - 07.2019
General Education
University of Colorado At Colorado Springs
General Education
Santa Fe College
High School Diploma -
West Port High School
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