Morgan Schemenauer
Ashland,WI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Brand Representative
Hollister
07.2016 - Current
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Completed floorsets, filled floor, and rang up customers.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Reviewed and implemented new company initiatives and executed product activations.
Wait Staff Member
Hanabi Japanese Cuisine
08.2022 - 10.2023
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Key Holder
Hollister
10.2017 - 06.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented loss prevention strategies to minimize store shrinkage.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Promoted business' development by building and maintaining relationships with new clients.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
Education
No Degree - Criminal Justice
High School Diploma -
05.2015
- 3.8 GPA
- Extracurricular Activities: Soccer, Cross Country, Gymnastics, Band
Skills
- Accepting Returns
- Benefits Programs
- Store Displays
- Customer Relations
- Maintaining Clean Work Areas
- Brand Awareness
- Relationship Management
- Mind for Marketing
- Sales Expertise
- Loss Prevention Goals Monitoring
- Suggestive Selling
- Loyalty Programs
- Customer Service
- Performance Improvement
- Communication Skills
- Floor Operations and Displays
- Store Promotions
- Corporate Standards
- Attentive Service
- Restaurant Operation
- Quality Control
- Guest Satisfaction
- Item Promotion
- Waiting Tables
- Conflict and Complaint Resolution
- Cash Handling
- Corrective Actions
- Staff Training
- Managing Customer Needs
- Task Delegation
- Team Member Development
- Inventory Monitoring
- Speaking Clearly
- Handling Complaints
- Loss Prevention Strategies
- Folding Clothes
- Cash Drawer Balancing
- Flexible Work Schedule
- Computer Proficiency
- Effective Customer Communication
- Manage Employees
- Staff Coaching and Training
- Merchandise Promotion and Display
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Wait Staff Member - Hanabi Japanese Cuisine
08.2022 - 10.2023
Key Holder - Hollister
10.2017 - 06.2019
Brand Representative - Hollister
07.2016 - Current
University of Wisconsin - Superior - No Degree, Criminal Justice
Ashland High School - High School Diploma,