MORGAN SCHILLINGER
Madison,WI
Summary
Fast learner that strives to overcome challenges through process streamlining. Provides exceptional customer service that consistently ensures clientele satisfaction. Reliable team player that fosters critical thinking of the bigger picture, while simultaneously paying immaculate attention to detail. Trilingual and computer savvy.
Overview
7
7
years of professional experience
Work History
Waitress
Ha Long Bay : Vietnamese And Thai Bistro
09.2022 - Current
- Efficiently managed high-pressure situations with composure during peak hours while maintaining excellent customer service standards.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail and a positive guest experience.
- Increased customer satisfaction by cultivating relationships through attentive service, anticipating guest needs, and providing memorable dining experiences.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Accurately managed cash transactions, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Successfully streamlined and standardized service delivery processes and expectations.
- Wrote and published employee onboarding manual to ensure adherence to standard work expectations.
Manager
Monty's Blue Plate Diner
08.2020 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Customer Service Specialist
U-Haul Moving & Storage
05.2017 - 08.2020
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Overcame language barriers when necessary through translation tools or by utilizing my multilingual capabilities to effectively and seamlessly provide support.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Arts - Global Security
University of Wisconsin - Madison
Madison, WI05.2026
Skills
- Exceptional Customer Service
- Strong Multitasking
- Teamwork and Collaboration
- Problem-Solving and Resolution
- Attention to Detail
- Critical and Analytical Thinking
- Excellent Communication
- Organization and Time Management
- Continuous and Process Improvement
- Project Management
- Data Research and Validation
- Root Cause Analysis
Languages
English
Native or Bilingual
Spanish
Full Professional
Korean
Elementary
Additional Information
- Currently working towards a Project Management (PMP) Certificate.
- Advanced in MS Office tools such as Power Point, Word, and Excel.
- Experience with MS Teams.
Timeline
Waitress
Ha Long Bay : Vietnamese And Thai Bistro
09.2022 - Current
Manager
Monty's Blue Plate Diner
08.2020 - 08.2022
Customer Service Specialist
U-Haul Moving & Storage
05.2017 - 08.2020
Bachelor of Arts - Global Security
University of Wisconsin - Madison
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