Morgan Schnell
CA
Summary
Dynamic leader with a proven track record at Victra Verizon Wireless, enhancing brand reputation and driving sales growth through effective operations management and staff development. Excelled in training and mentoring, showcasing adaptability and a positive attitude. Achieved top performer status by fostering teamwork and exceeding sales targets, demonstrating unparalleled reliability and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Multi-Unit General Manager
Victra Verizon Wireless
07.2023 - Current
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Mentored new managers to support their professional growth within the company structure.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location(s) and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
Store Manager
Victra Verizon Wireless
06.2021 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Representative
Victra Verizon Wireless
09.2019 - 06.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative
Conduent Call Center
03.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mojave River Academy
Tehachapi, CA01-2018
Skills
- Training and mentoring
- Operations management
- Sales growth
- Staff development
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Adaptability and flexibility
- Self motivation
Timeline
Multi-Unit General Manager
Victra Verizon Wireless
07.2023 - Current
Store Manager
Victra Verizon Wireless
06.2021 - 07.2023
Sales Representative
Victra Verizon Wireless
09.2019 - 06.2021
Customer Service Representative
Conduent Call Center
03.2018 - 09.2019
High School Diploma -
Mojave River Academy
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