Morgan Schobert
Doral
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Hardworking, with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing, with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Dedicated, promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager/Translator and Interpreter
Schobert Funeral Home
- Supported day-to-day operations by coordinating scheduling, assisting with service arrangements, and handling administrative tasks.
- Served as a bilingual translator and interpreter (English ↔ Spanish) to support families during arrangements, services, and legal/administrative processes.
- Provided compassionate client support in sensitive circumstances, ensuring clear communication and cultural understanding.
- Assisted management with business tasks including documentation, customer relations, and staff coordination.
- Helped streamline communication between staff and families, contributing to smooth and professional service delivery.
Aftercare Counselor
Doral Academy Elementary Charter School
01.2024 - 06.2024
- Assisted students with homework assignments, ensuring comprehension and timely completion.
- Supervised and ensured the safety of children in an after-school care program.
- Assisted with homework, engaging students in educational and recreational activities.
- Managed group activities to promote teamwork, creativity, and social skills.
- Communicated with parents and guardians regarding student progress and behavior.
- Maintained a structured and positive environment for children of various ages.
- Enforced program rules and policies while fostering a nurturing atmosphere.
Front Desk Receptionist
Massage Envy Spa
02.2023 - 11.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors to provide information and direct to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Shift Leader
Menchies Yogurt
10.2021 - 02.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors, in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained positive working relationship with fellow staff and management.
Education
High School -
Doral Academy Charter High School
Doral, FL06.2024
Bachelor of Science - Business Management
Florida State University
Tallahassee, FL05-2028
Skills
- Customer Service
- Cash Handling
- Inventory Control
- File Management
- Guest Relations
- Time Management
- Problem-Solving Skills
- Fluent in English and Spanish
Languages
English
Spanish
Timeline
Aftercare Counselor
Doral Academy Elementary Charter School
01.2024 - 06.2024
Front Desk Receptionist
Massage Envy Spa
02.2023 - 11.2023
Shift Leader
Menchies Yogurt
10.2021 - 02.2023
Assistant Manager/Translator and Interpreter
Schobert Funeral Home
High School -
Doral Academy Charter High School
Bachelor of Science - Business Management
Florida State University
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