MORGAN SCHURKMAN
Coconut Creek,FL
Summary
Motivated worker who demonstrates strong work ethic, teamwork, and creative ability. Seeking to apply the skills I have already learned to a new job/career. Will leverage previous experiences to contribute to the company.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
QVC
08.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Claims Representative
Cigna
01.2022 - 12.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
food sales/cook
Meals For Dogs
08.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Caregiver
caregiver/personal assistant
01.2017 - 01.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
key sales
luz zagezeta
10.2015 - 11.2016
- Cultivated strong relationships with repeat customers by remembering preferences and offering tailored suggestions based on their needs.
- Continuously met or exceeded performance metrics in areas such as sales volume, upselling success rates, and customer service feedback scores.
- Streamlined checkout process for customers, resulting in shorter wait times and increased loyalty.
- Exceeded monthly sales goals consistently by effectively upselling products to customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Chipotle Mexican Grill
02.2011 - 10.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
Education
Coral Springs High School
Coral Springs, FL2013
Skills
- 4 years in restaurant business including hosting and serving at Outback Steakhouse Experienced in customer service/sales Have proven myself everywhere I work that I am a strong worker
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Call center experience
- Money handling abilities
- Complaint Handling
- Payment Processing
- Appointment Scheduling
- Documentation
- Microsoft PowerPoint
- Product Sales
- Sales expertise
- Sales closing
- POS systems expert
- Key holder experience
Desiredoccupation
Bartenders
Desiredsalary
$14.50 hourly (Approx. $30,000 annually) or more
Desiredjoblocation
Broward County, Palm Beach County
Driverslicense
Regular Drivers License
Jobskills
119 skill(s)
Toolsandtechnology
98 Technology
Typingspeed
40 wpm
Additionalsearchableitems
None Specified, None Specified, Any, Any, No, No, No
Security Clearance
None Specified
Timeline
Customer Service Representative
QVC
08.2022 - 12.2022
Claims Representative
Cigna
01.2022 - 12.2022
food sales/cook
Meals For Dogs
08.2021 - 12.2021
Caregiver
caregiver/personal assistant
01.2017 - 01.2020
key sales
luz zagezeta
10.2015 - 11.2016
Cashier
Chipotle Mexican Grill
02.2011 - 10.2012
Coral Springs High School