Morgan Sestrich
Marysville
Summary
Results-driven professional with a strong background in executive support, sales, and operations management. Skilled in streamlining processes, optimizing customer engagement, and driving efficiency through strategic planning and data-driven decision-making. Adept at managing high-profile clients, coordinating executive schedules, and implementing CRM solutions to enhance business performance. Recognized for strong leadership, problem-solving, and communication skills in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
The Winchester Institute of Chiropractic Health and Wellness
Dublin
08.2023 - Current
- Managed executive scheduling, patient coordination, and office operations, increasing overall efficiency by 20%.
- Enhanced patient engagement by streamlining appointment booking and follow-ups, improving retention rates.
- Led process improvements in insurance verification and claims, reducing errors by 30% and accelerating reimbursements.
- Implemented customer service best practices, achieving a 95%+ resolution rate on first contact.nventory accuracy by 15% through meticulous weekly cycle counting, reducing discrepancies and ensuring proper stock levels
Bartender
The Little Bar
Columbus
07.2022 - 09.2024
- Trained and mentored over 10 employees, enhancing staff efficiency and reducing onboarding time by 25%.
- Ensured 100% compliance with state regulations and company policies, safeguarding business integrity.
- Managed high-volume transactions and customer interactions, improving service speed and customer satisfaction.
Student Intern
Memorial Hospital
Marysville
03.2023 - 04.2023
- Company Overview: (6-Week Professional Practice Experience)
- Developed standardized physician query templates, improving documentation accuracy by 30%.
- Collaborated with cross-functional teams to streamline documentation processes, enhancing turnaround time by 20%.
- Educated physicians on regulatory compliance (AHIMA, ACDIS, HIPAA), ensuring 100% adherence to industry standards.
Community Assistant
CA Ventures - The View on Pavey Square
Columbus
02.2022 - 08.2022
- Managed 100+ resident inquiries monthly, addressing financial, emergency, and service-related concerns with a 95%+ resolution rate.
- Increased lease conversions by 20% through personalized sales techniques and CRM-driven follow-ups.
- Coordinated service requests with internal teams and vendors, reducing turnaround time by 30%.
Education
Bachelor of Science - Health Information Management
The Ohio State University
Columbus, OH05-2023
Skills
- Executive Calendar & Travel Management
- Sales Strategy & Business Development
- Customer Relationship Management (CRM)
- Process Optimization & Efficiency
- KPI Tracking & Performance Metrics
- Cross-Functional Collaboration
- Team Leadership & Staff Training
- Client Engagement & Retention
- Strategic Planning & Project Management
- Budget Management & Cost Reduction
- Team collaboration
- Appointment scheduling
- Patient coordination
- Multitasking Abilities
- Reliability
- Medical terminology
- Critical thinking skills
Affiliations
Volunteer Experience
- Organized and participated in charitable golf outings, raising an average of $25,000 per event through strategic sponsorships and auctions (2017, 2019).
Timeline
Patient Care Coordinator
The Winchester Institute of Chiropractic Health and Wellness
08.2023 - Current
Student Intern
Memorial Hospital
03.2023 - 04.2023
Bartender
The Little Bar
07.2022 - 09.2024
Community Assistant
CA Ventures - The View on Pavey Square
02.2022 - 08.2022
Bachelor of Science - Health Information Management
The Ohio State University
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