Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Shenk

Boca Raton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Front Desk

Palm Beach Institute of Sports Medicine
12.2024 - Current


  • Verified insurance information and processed patient registrations for seamless operations.
  • Greeted patients and managed appointment scheduling to optimize clinic workflow.
  • Handled phone inquiries and provided accurate information regarding services offered.
  • Supported billing processes by collecting co-pays and processing payment transactions efficiently.
  • Maintained patient records using electronic health record systems to ensure compliance.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Patient Services Coordinator

PT Solutions (formerly PBISM)
12.2024 - Current
  • Maintained accurate electronic health records using EMR systems for improved data integrity.
  • Assisted patients with inquiries, providing information about services and procedures.
  • Processed insurance verification and collected necessary patient documentation efficiently.
  • Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
  • Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Customer Service Representative

Nordstrom
08.2023 - 12.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new staff on customer service protocols and operational procedures, promoting team cohesion.
  • Managed customer complaints by implementing solutions that improved overall satisfaction levels.
  • Processed transactions accurately using POS systems to enhance transaction efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Education

Bachelor of Science - Health Sciences

Keiser University
Fort Lauderdale, FL
08-2028

Associate of Arts - Health Sciences

Palm Beach State College
Lake Worth, FL
05-2026

High School Diploma -

Deltona High School
Deltona
06-2024

Skills

  • Customer service
  • Problem-solving
  • Multitasking
  • Computer skills
  • Friendly, positive attitude

Timeline

Front Desk

Palm Beach Institute of Sports Medicine
12.2024 - Current

Patient Services Coordinator

PT Solutions (formerly PBISM)
12.2024 - Current

Customer Service Representative

Nordstrom
08.2023 - 12.2024

Bachelor of Science - Health Sciences

Keiser University

Associate of Arts - Health Sciences

Palm Beach State College

High School Diploma -

Deltona High School

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