Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Todd Shepard

Belding,MI

Summary

Skilled Field Service Technician with a background in diagnosing, repairing, and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction, and staying up to date on the education necessary for the equipment to run efficiently.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Field Service Technician

NCR
06.2014 - Current
  • Installed new components or replaced defective parts to restore functionality.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Responded promptly to emergency service requests from clients.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.

Field Service Technician

IBM
01.2012 - 05.2014
  • Adjusted functional parts of devices or control instruments according to specifications.
  • Prepared detailed reports documenting service activities performed on each job site.
  • Inspected and tested mechanical products to locate defects or malfunctions.
  • Replaced faulty parts or components following diagrams or blueprints.
  • Performed routine maintenance on machinery to ensure optimal performance.

Field Service Engineer

Self-employeed
12.2008 - 12.2012
  • Established positive relationships with customers through friendly interactions.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Provided technical support to customers via telephone, email and on-site visits.
  • Identified engineering problems and recorded solutions for reference purposes.

Customer Engineer

Avaya
01.1992 - 10.2008
  • Installed and configured new systems according to customer requirements.
  • Provided technical support to customers via phone, email and remote access tools.
  • Diagnosed and corrected network connectivity issues for customers.
  • Assisted customers in setting up their computers, printers, scanners. as needed.
  • Repaired, maintained, and upgraded customer systems to ensure optimal performance.
  • Conducted troubleshooting and equipment repair services to address customer complaints and assist problem resolution.

Education

High School Diploma -

Milford High School
Milford
05-1983

Skills

  • Equipment maintenance
  • Troubleshooting techniques
  • Technical documentation
  • System installation
  • Preventive maintenance
  • Customer service

Certification

  • State certificated in Weights and Measures
  • Triple A Networking
  • Certified in all IBM and NCR equipment Troubleshooting
  • Point of Sale Networking

Timeline

Field Service Technician

NCR
06.2014 - Current

Field Service Technician

IBM
01.2012 - 05.2014

Field Service Engineer

Self-employeed
12.2008 - 12.2012

Customer Engineer

Avaya
01.1992 - 10.2008

High School Diploma -

Milford High School

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