Morgan Short
Birmingham,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Senior Account Specialist
Enterprise Holdings
11.2021 - Current
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Set up new customer accounts and updated existing profiles with latest information.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Negotiated contract terms and conditions for productive customer and supplier accounts.
Assistant Manager
Enterprise Rent-A-Car
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Sam’s Club
07.2020 - 07.2021
- Delivered solutions-driven customer service, leveraging natural ability to build rapport, assess needs, and determine best practices to solve problems and meet the needs of telecommunication customers
- Educated customers on new products by demonstrating the impact it can bring to their lives and maximize the productivity and service
- Increasing team efficiency, and trained specialist; devised reports and conducted data analysis and managed client communication to ensure client satisfaction/retention.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Footwear Sales Associate
Dick’s Sporting Goods
03.2019 - 07.2020
- Helped an average of 50 customers per day by responding to inquires, assessing needs and locating products
- Met sales goals and assisted in cash handling, organizing inventory, and labeling products
- Fit athletes with proper footwear for all sports; including football, soccer, track, baseball and basketball.
- Provided accurate store information on pricing, sales and product features.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Licensed Massage Therapist
Prestige Medical Spa
11.2016 - 01.2019
- Conduct individualized massages while providing excellent customer care and adhering to state-mandated safety and sanitation regulations while maintaining accurate records
- Build rapport and make successful sales conversions at 30% of appointments.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services and boost sales.
Education
Bachelor of Science - Marketing
Jacksonville State University
Jacksonville, Al 12.2020
Skills
- Customer Service and Assistance
- Sales and Marketing
- Document Management
- Team Goals
- Reviewing Account Records
- Accurate Recordkeeping
- Workflow Processes
- Quality Standards Adherence
- Insurance Requirements
- Office Supplies and Inventory
- Cold Calling
- Organizational Systems
- Account Management and Updating
- Client relationship management
Timeline
Senior Account Specialist
Enterprise Holdings
11.2021 - Current
Assistant Manager
Enterprise Rent-A-Car
10.2020 - Current
Sales Associate
Sam’s Club
07.2020 - 07.2021
Footwear Sales Associate
Dick’s Sporting Goods
03.2019 - 07.2020
Licensed Massage Therapist
Prestige Medical Spa
11.2016 - 01.2019
Bachelor of Science - Marketing
Jacksonville State University
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