Morgan Shyner
Absecon,NJ
Summary
I am an enthusiastic and reliable individual who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers which can apply to many other work environments. I am also skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely matter. I maintain focus and a positive attitude in stressful situations and high-volume environments. Additionally, I am a highly motivated sales associate with extensive customer service and sales experience.
Overview
10
10
years of professional experience
Work History
Server
The Smithville Inn
01.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Heritage Surf And Sport
06.2014 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Bachelor of Science - Health Sciences
Stockton University
Absecon, NJ10.2020
Skills
- Guest Engagement
- Multi-Tasking Strength
- Conflict Resolution
- Professional Appearance
- Time Management
- Customer Needs Assessment
- Sales Expertise
Timeline
Server
The Smithville Inn
01.2020 - Current
Sales Associate
Heritage Surf And Sport
06.2014 - 01.2020
Bachelor of Science - Health Sciences
Stockton University
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