Morgan Simmons
Denver,Colorado
Summary
I am dedicated to offering exceptional assistance to team members and clients. My skills involve coordinating appointments, organizing mail, and collecting messages to ensure smooth office communication. With a positive and upbeat attitude, I excel in building strong relationships and have extensive experience in customer service across various office settings. I'm knowledgeable about security, service, and clerical requirements, and handling multiple tasks simultaneously with excellent time management and a resourceful approach.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Receptionist & Administrative Assistant
Ares Management Corporation
3 2022 - Current
- Maintain reception area, greet guests, answer muti-line phone system and maintain office equipment.
- Assist in planning office events and meetings ensuring smooth execution.
- Coordinate travel arrangements, including booking airfare, hotel, and ground transportation.
Call Center Representative
Boulder Neurosurgical & Spine Associates
12.2021 - 03.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries quickly.
Leasing Agent
DTN Management
09.2020 - 09.2021
- Processing and filing lease paperwork
- Communicate with and maintain positive prospect relationships, and collect payments associated with past, current, and future residents
- Understand and comply with state and landlord-tenant Fair Housing Laws and standards
Bank Teller
Flatirons Bank
05.2020 - 07.2020
- Maintained positive client relations, promoted bank products and services
- Managed and handled transactions with large sums of money; reconciled cash drawers, counted and packed money, made deposits, processed withdrawals, issued cashiers check, or money orders
- Phone correspondence, answered client's questions or transferred their call, perform wire transfer verification, and kept customers' personal information confidential
- Scanned, organized, and filed paperwork, as well as complete daily financial reports.
Receptionist
The SideDoor Salon
08.2019 - 05.2020
- Greeted and checked in clients upon arrival(During COVID, also conducted symptom and temperature checks), kept lobby area presentable, communicated with and assisted stylists
- Responsibilities included: Making correspondence via email, text, and phone with clients; scheduled, confirmed and canceled appointments
- Handled payment upon checkout, assisted clients to find appropriate hair products to promote.
Administration
KALLGREN DERMATOLOGY CLINIC, P.C.
12.2018 - 05.2019
- Canceled, rescheduled, and confirmed appointments via phone and email in a fast-paced work environment and handled payments
- Created and maintained electronic and physical filing systems, faxed confidential medical information while following HIPPA regulations.
Bank Teller
U.S. Bank
06.2017 - 08.2018
- Maintained positive client relations, promoted bank products and services
- Managed and handled transactions with large sums of money; reconciled cash drawers, counted and packed money, made deposits, processed withdrawals, issued cashiers check, or money orders
- Phone correspondence, answered client's questions or transferred their call, and kept customers' personal information confidential
- Operated drive-up window and indoor teller stand for some shifts.
Education
Associate of Arts and Sciences - AAS - International Business
Front Range Community College
Longmont, CO 05.2016 - 05.2019
Skills
Written Communication
Office Management
Customer Service
Telephone Etiquette
Data Entry
Team player with the ability to work with diverse personalities
Knowledge of Microsoft Office applications
Certification
Certificate of International Business
Timeline
Call Center Representative
Boulder Neurosurgical & Spine Associates
12.2021 - 03.2022
Leasing Agent
DTN Management
09.2020 - 09.2021
Bank Teller
Flatirons Bank
05.2020 - 07.2020
Receptionist
The SideDoor Salon
08.2019 - 05.2020
Administration
KALLGREN DERMATOLOGY CLINIC, P.C.
12.2018 - 05.2019
Bank Teller
U.S. Bank
06.2017 - 08.2018
Associate of Arts and Sciences - AAS - International Business
Front Range Community College
05.2016 - 05.2019
Receptionist & Administrative Assistant
Ares Management Corporation
3 2022 - Current
Certificate of International Business
Certificate in Management Basics
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