Morgan Simmons
Fairburn,GA
Summary
Building on a foundation of leadership and operational expertise to develop specialized skills in public communication, crisis management, and strategic messaging. Committed to leveraging organizational and interpersonal strengths to enhance internal and external communication efforts in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Distribution Operations (SDO)/Mail Handler
USPS (United States Postal Service)
10.2023 - Current
- Evaluates the daily workload and makes assignments when needed
- Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail
- Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on changes in mail volume and human resource availability
- Supervises a medium-size group of craft employees, provides on-the-job training, ensures complete training in current operating and safety procedures and assesses employee performance and provides guidance and direction to employees regarding work performance
- Makes recommendations for performance improvement and ensures development of employees in the work unit
- Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level
- Supervises and participates in record-keeping of work hours, mail volumes, accident and injury occurrences and costs, and personnel time and attendance
- May personally perform certain non-supervisory tasks in order to meet established service standards, consistent with the provision of Article I, Section6, of the National Agreement
- Coordinated daily activities for maintaining seamless distribution processes across multiple locations.
- Improved operational efficiency by streamlining distribution workflows and ensuring timely delivery.
- Enhanced team productivity with effective communication and leadership strategies.
- Led cross-functional teams for collaborating on enhancing distribution strategies.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
Assistant Rural Carrier (ARC)
USPS (United States Postal Service)
07.2023 - 10.2023
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers roadside boxes
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office
- Prepares mail for forwarding and maintains records of change of address information
- Delivered packages and mail to rural areas, ensuring timely distribution.
- Sorted mail items for efficient delivery to assigned routes.
- Improved delivery accuracy by organizing mail and packages effectively.
- Maintained records of delivered and undelivered mail to track route efficiency.
- Provided excellent customer service by addressing inquiries and concerns.
- Ensured mail security by adhering to postal regulations and guidelines.
- Conducted routine vehicle inspections to maintain operational readiness.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
Medicaid Verification Specialist
BENEVIS LLC
10.2017 - 08.2023
- Maintain and updated insurance information for all patient files
- Submit reimbursement request to Medicaid and process insurance claim for both private and employer insurance
- Expertise in all aspects of medical billing including filing claims, refund requests, re-filling rejected claims, completing appeals, and adjusting underpayments
- Liaise with business and medical records departments to resolve errors in high dollar accounts to ensure timely and accurate billing
- Improved efficiency by conducting thorough reviews of submitted forms and identifying discrepancies.
- Verified accuracy of documents and records to maintain compliance with organizational policies.
- Processed verification requests for ensuring integrity of client information.
- Conducted verifications with precision, ensuring compliance with regulatory standards.
- Prevented potential fraud by detecting and addressing irregularities in documentation.
Customer Service Representative
Alorica
04.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certification - Medical Billing & Coding
AAPC
On-Line04-2025
Diploma - Medical
Pensacola School Of Massage Therapy And Health Careers
Pensacola, FL01.2015
High School Diploma -
Pensacola State College Adult High
Pensacola, FL01.2006
Skills
- Distribution management
- Time management
- Performance monitoring
- Problem solving
- Warehouse operations
- Data entry
- Customer satisfaction
- Customer support
- Internal communications
- Information gathering
- Data entry proficiency
- HIPAA compliance
- Document verification
Certification
- Certified Clinical Medical Assistant
- CPR Certification
- BLS Certification
- Food Handler Certification
- Driver's License
- Pallet Jack Certification
- Forklift Certification
Assessments
- Medical receptionist skills
- Administrative assistant/receptionist
- Protecting patient privacy
- Medical billing
- Data interpretation
- Strategic communication plan development
- Public speaking
Additional Information
References available on request
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCompany CulturePaid time offCareer advancementTimeline
Supervisor of Distribution Operations (SDO)/Mail Handler
USPS (United States Postal Service)
10.2023 - Current
Assistant Rural Carrier (ARC)
USPS (United States Postal Service)
07.2023 - 10.2023
Medicaid Verification Specialist
BENEVIS LLC
10.2017 - 08.2023
Customer Service Representative
Alorica
04.2015 - 07.2017
- Certified Clinical Medical Assistant
- CPR Certification
- BLS Certification
- Food Handler Certification
- Driver's License
- Pallet Jack Certification
- Forklift Certification
Certification - Medical Billing & Coding
AAPC
Diploma - Medical
Pensacola School Of Massage Therapy And Health Careers
High School Diploma -
Pensacola State College Adult High
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