MORGAN SIMMONS
Mechanicsville,VA
Summary
Motivated and reliable professional with extensive experience in customer service and administrative support. Skilled at anticipating, identifying, and fulfilling customer needs while maintaining a professional demeanor in fast-paced environments. Recognized for exceptional organizational skills, multitasking abilities, and a commitment to delivering superior service. Seeking to bring strong interpersonal and administrative talents to a front office assistant role.
Overview
10
10
years of professional experience
Work History
Lead Server/Shift Leader
The Lilly Pad
Richmond, VA
05.2021 - Current
- Assisted guests with order selections and ensured a positive dining experience
- Coordinated with kitchen staff to deliver timely and accurate orders
- Handled transactions, balanced receipts, and maintained accurate records
- Organized bookings, merchandise orders, and supported management with miscellaneous tasks
- Mentored new staff on service standards and company policies, fostering a cohesive team environment
- Recognized as a Lead Server for consistently delivering exceptional service
Server/Bartender
O’Toole’s Restaurant & Pub
Richmond, VA
10.2019 - 05.2021
- Delivered prompt and friendly table service, ensuring guest satisfaction
- Promoted menu items and upsold beverages to enhance guest experiences and sales
- Collaborated with the kitchen to ensure smooth and efficient operations
- Managed transactions with precision and professionalism
Server/Bartender
Bottoms Up Pizza
Richmond, VA
12.2017 - 11.2020
- Exceeded sales goals through suggestive selling and upselling techniques
- Coordinated daily restaurant operations, including scheduling and inventory management
- Earned recognition as a Shift Leader for leadership and problem-solving skills
Manager
Food Lion
Richmond, VA
02.2016 - 11.2017
- Oversaw daily store operations, staff scheduling, and offsite event coordination
- Ensured a positive customer experience through staff training and leadership
Server/Hostess
Juicy Lucy’s
Richmond, VA
08.2015 - 02.2016
- Provided attentive and friendly service to guests in a high-paced environment
Hostess/To-Go Specialist
Anna’s Pizza
Richmond, VA
11.2014 - 06.2015
- Greeted customers, maintained a clean environment, and processed take-out orders
Education
High School Diploma -
Hanover High School
06.2017
Skills
- Exceptional interpersonal and communication skills
- Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Scheduling and calendar management
- Cash handling and transaction accuracy
- Multitasking in high-pressure environments
- Staff training and mentorship
- Problem-solving and conflict resolution
- Organizational efficiency and attention to detail
Accomplishments
- Consistently praised by management and customers for exceptional service and professionalism.
- Achieved top sales and guest satisfaction ratings at multiple establishments.
Timeline
Lead Server/Shift Leader
The Lilly Pad
05.2021 - Current
Server/Bartender
O’Toole’s Restaurant & Pub
10.2019 - 05.2021
Server/Bartender
Bottoms Up Pizza
12.2017 - 11.2020
Manager
Food Lion
02.2016 - 11.2017
Server/Hostess
Juicy Lucy’s
08.2015 - 02.2016
Hostess/To-Go Specialist
Anna’s Pizza
11.2014 - 06.2015
High School Diploma -
Hanover High School
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