Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Simmons Jr

Morgan Simmons Jr

Fort Wayne,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Dining Room Supervisor

Trinity Community Of Beavercreek
08.2022 - 06.2023
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.

Coil Banding and Forklift Trainer

A K Steel
02.2006 - 11.2006
  • Provided coaching and mentoring to employees.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Created and oversaw Type training programs for operations.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.

Relief Manager

Captain D’s
04.1990 - 07.1994
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Relief Manager

Dairy Queen
03.1987 - 07.1990
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Yes - Data Entry And Computer Operations

Draughon Business College
Shreveport, LA
09.1987

Skills

  • Billing and Payment Processing
  • Personnel Data Reporting
  • Food Assembly Supervision
  • Team Scheduling
  • Maintaining Clean Work Areas
  • Disciplinary Write-Ups
  • Phone Inquiries
  • Timesheet Organization
  • Train Employees
  • Supply Ordering
  • Cash Receipt Balancing
  • Food and Beverage Service
  • Safe Work Practices
  • Proper Food Handling
  • Health Code Requirements
  • Cash Register Counting
  • Dining Area Cleaning Supervision
  • Task Delegation
  • Organize Supplies
  • Work Station Assignments

Timeline

Dining Room Supervisor

Trinity Community Of Beavercreek
08.2022 - 06.2023

Coil Banding and Forklift Trainer

A K Steel
02.2006 - 11.2006

Relief Manager

Captain D’s
04.1990 - 07.1994

Relief Manager

Dairy Queen
03.1987 - 07.1990

Yes - Data Entry And Computer Operations

Draughon Business College

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Morgan Simmons Jr