Morgan Simmons Jr
Fort Wayne,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Service, Bar, kitchen and General Manager
Applebee's
Fort Wayne, Indiana
07.2023 - Current
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dining Room Supervisor
Trinity Community Of Beavercreek
08.2022 - 06.2023
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
Coil Banding and Forklift Trainer
A K Steel
02.2006 - 11.2006
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Created and oversaw Type training programs for operations.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
Relief Manager
Captain D’s
04.1990 - 07.1994
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Relief Manager
Dairy Queen
03.1987 - 07.1990
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Yes - Data Entry And Computer Operations
Draughon Business College
Shreveport, LA09.1987
Skills
- Billing and Payment Processing
- Personnel Data Reporting
- Food Assembly Supervision
- Team Scheduling
- Maintaining Clean Work Areas
- Disciplinary Write-Ups
- Phone Inquiries
- Timesheet Organization
- Train Employees
- Supply Ordering
- Cash Receipt Balancing
- Food and Beverage Service
- Safe Work Practices
- Proper Food Handling
- Health Code Requirements
- Cash Register Counting
- Dining Area Cleaning Supervision
- Task Delegation
- Organize Supplies
- Work Station Assignments
Timeline
Service, Bar, kitchen and General Manager
Applebee's
07.2023 - Current
Dining Room Supervisor
Trinity Community Of Beavercreek
08.2022 - 06.2023
Coil Banding and Forklift Trainer
A K Steel
02.2006 - 11.2006
Relief Manager
Captain D’s
04.1990 - 07.1994
Relief Manager
Dairy Queen
03.1987 - 07.1990
Yes - Data Entry And Computer Operations
Draughon Business College
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