Morgan Skroskznik
Tampa
Summary
Reliable individual who is equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Efficient with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service techniques ensuring seamless and positive customer experience.
Overview
6
6
years of professional experience
Work History
Deli Associate
Publix
03.2024 - Current
- Carefully preparing customer orders by slicing, weighing, and packaging cheeses and meats and accurately pricing them depending on how much the customer desires.
- Effectively managing time-sensitive tasks such as food preparation for large catering orders and also preparing items before opening hours for customers to purchase.
- Collaborate with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintaining a clean, trash-free workspace to show the importance of keeping the area free of any potential dangers and showing the customers you prioritize making their food with care.
- Create quality sandwiches with care and efficiency for customers and providing them with the best ingredients.
- Cook and then package fried and baked goods for easy, hot-and-ready, accessible meals for customers.
- Stock empty shelves and coolers with items that go in their respected areas to give customers access to all available options when shopping.
Crew Trainer
McDonald's
05.2019 - 07.2024
- Taught new team members correct procedures for all areas of operations including providing excellent customer service inside and through the outside in the drive-thru.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with a positive attitude and took their order making sure everything was correct before accepting their money.
- Cooked and prepared fried and grilled foods for customers to enjoy hot and fresh.
- Took orders through the drive-thru whilst handling money; giving the fastest and highest quality of service.
- Handed customers their orders, making sure they receive everything and going above and beyond by offering any extra amenities such as napkins or condiments that will make their experience greater.
Shift Lead Manager
Marco's Pizza
09.2023 - 02.2024
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Took orders inside the establishment as well as over the phone, making sure to have a positive attitude.
- Prepared and cooked customer orders using properly proofed dough and accurate amounts of toppings to ensure the best quality.
- Cut and boxed customer orders with the correct amount of slices depending on the size of the pie, adding on any ordered extras such as sauces for order completion.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Thawed and prepped a variety of toppings for easy access in times of a fast-paced, high-volume work environment.
- Counted inventory and put in truck orders; purchasing more of items that produced more profit for the company.
- Delivered customer orders, sometimes more than one at a time, in the designated delivery window to keep the food hot and fresh.
- Counted the till after store hours, calculating the profit we made for that day and setting aside tips made from the online ordering system.
Education
Bachelor of Science - Forensic Science
Keiser University
09-2024
Associate of Arts - Arts
Hillsborough Community College
05-2022
High School Diploma -
T.R. Robinson High School
05-2019
Internship
Interned for the Hillsborough County Sheriff's Office through my schooling.
- Attended "Ride-A-Longs" with deputies, experiencing first-hand what their days are like
- Shadowed various employees at the Hillsborough County Communications Bureau
-listening to call-takers advise the callers on what to do, depending on the situations occurring
-listening to command and dispatch
-gain an understanding of how their call system works
-Shadowed three different deputies at the Falkenburg Road Jail
-Viewed and assisted the deputy while performing tasks in the infirmary (JIA)
-Visited two general population pods and shadowed the deputies throughout 12 hours
Timeline
Deli Associate
Publix
03.2024 - Current
Shift Lead Manager
Marco's Pizza
09.2023 - 02.2024
Crew Trainer
McDonald's
05.2019 - 07.2024
Associate of Arts - Arts
Hillsborough Community College
High School Diploma -
T.R. Robinson High School
Bachelor of Science - Forensic Science
Keiser University