Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Segal AmeriCorps Education Award
Timeline
Generic

Morgan Smith

Summary

Skilled professional with extensive experience in customer service, data analysis, and program management, including 1 year as an AmeriCorps Vista Health Coordinator. Expertise in evaluating community health data, creating strategic plans, and monitoring program effectiveness. Proficient in fostering community partnerships, organizing volunteer efforts, and implementing sustainable health initiatives. Committed to delivering meaningful solutions and exceptional service to support community health development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AmeriCorps Volunteer

Christus Health
08.2024 - 08.2025
  • Participated in community outreach events promoting public health resources and services available to local residents.
  • Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
  • Collaborated with other health-focused organizations and agencies to promote community health.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Partner with the System Community Health Vista Leader to coordinate volunteer partnerships within the community by assessing the current state of Christus volunteer programs and creating or revising policies, procedure, and documents to improve the effectiveness and sustainability of the volunteer system.
  • Facilitated the implementation of evaluation frameworks to track outcomes and ensure continues improvement across multiple organizations.
  • Develop new partnerships and strengthen existing partnerships by connecting with local community organizations.
  • Improve communication procedures between Christus Health and communities by identifying appropriate communication channels and ensuring messages are clear.
  • Enhance Vista project stability and sustainability.
  • Conducted data analytics while utilizing Metopio to assess and visualize community health data, identifying key trends and disparities to inform policy development of targeted health programs and resource allocation .
  • Presented findings from Metopio analyses to stakeholders to support decision-making and strategic planning.
  • Traveled to various ministries and community organizations to assess health programs, foster partnerships, and provide support for capacity- building initiatives.
  • Participated in community health meetings and strategy sessions in conference settings to discuss program goals, evaluate initiatives, and share data-driven insights.
  • Partnered with community leaders and organizations to integrate diversity and inclusion into health programs and policies.


Customer Relations / Receptionist

AFE, LLC
07.2023 - 08.2024
  • Communicate with client to assess and address individual needs, providing timely and quality support
  • Create activities and engagements to enhance client experience, knowledge, and patronage
  • Manage client relations on an ongoing basis to maximize client satisfaction
  • Create client support strategies to increase client retention
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Inventory Control

AMAZON WAREHOUSE
04.2018 - 07.2023
  • Completed stock inventories to identify and address issues negatively impacting controls
  • Implemented systems for tracking and managing stock levels with accuracy and precision
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment
  • Integrated warehouse operations with existing and new business processes
  • Conducted research to address shipping errors and packaging mistakes
  • Monitored and adjusted inventory levels to meet client needs and demands
  • Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery
  • Completed daily cycle counts to maintain accuracy of records
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Implemented inventory control systems for more accurate tracking of materials and reduced waste.

Sales Associate / Receptionist

GREENECO BUILDERS
03.2012 - 07.2014
  • Engaged with clients' to effectively build rapport and lasting relationships
  • Organized racks and shelves to maintain store visual appeal, engage client, and promote specific merchandise
  • Answered client' questions about sizing, accessories, and merchandise care
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Built relationships with clients to encourage repeat business
  • Delivered energetic responses to client in-store and by telephone, going above and beyond to serve needs
  • Answered client' questions about products and services, helped locate merchandise, and promoted key items
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor of Science - Data Science

University of Phoenix
Tempe, AZ
01-2029

High School Diploma -

Taylor High School
06-2011

Skills

  • Initiative
  • Problem Solving
  • Professional Development
  • Community Organizations
  • Technical and Analytical Skills
  • Organizational and Project Management Skills
  • Adaptability and dependability
  • Public speaking
  • Community Outreach
  • Interpersonal and Intercultural Communication

Accomplishments

As an AmeriCorps Vista member, I served with the AmeriCorps VISTA places individuals with organizations that fight poverty, to build capacity and make sustainable change. Through fundraising, grant writing, volunteer recruitment, and so much more, AmeriCorps VISTA members gain experience and leadership skills that put them on track for a life of service in the public, private, or nonprofit sector.

Certification

AmeriCorps VISTA Certification of Service Letter

Segal AmeriCorps Education Award

The Segal AmeriCorps Education Award is a benefit earned by individuals who complete a term of service with AmeriCorps programs. This award can be used to pay for current educational expenses or to repay qualified student loans. Segal AmeriCorps Education Award Recipient, awarded for successfully completing 1 year of national service as an AmeriCorps VISTA Member. Utilized the award to further educational goals and invest in personal and professional development. The award represents a commitment to community service and the pursuit of lifelong learning.  

Timeline

AmeriCorps Volunteer

Christus Health
08.2024 - 08.2025

Customer Relations / Receptionist

AFE, LLC
07.2023 - 08.2024

Inventory Control

AMAZON WAREHOUSE
04.2018 - 07.2023

Sales Associate / Receptionist

GREENECO BUILDERS
03.2012 - 07.2014

Bachelor of Science - Data Science

University of Phoenix

High School Diploma -

Taylor High School

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Morgan Smith