MORGAN SNYDER
Salt Lake City,UT
Summary
Dynamic hospitality professional with extensive lead and management experience, excelling in event management and staff training. Proven track record in enhancing service efficiency and guest satisfaction through effective floor supervision and upselling techniques. Adept at fostering relationships and leading teams to achieve operational excellence in high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Server / Shift Lead / Manager
Sunday’s Best
Salt Lake City, USA
Current - Current
- Managed front-of-house operations during high-volume dinner and service as Server Lead/Manager.
- Managed service flow for private events, ensuring precise pacing and staffing alignment.
- Led floor execution during VIP events, maintaining brand and service standards.
- Supported management with real-time decision-making and guest recovery tactics.
- Coordinated server sections, rotations, and course timing for optimal efficiency.
- Ensured seamless service flow for private events through effective pacing and staffing coordination.
- Executed floor leadership during VIP events, upholding brand standards.
- Managed customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Scheduled staff shifts to meet operational needs effectively.
- Monitored inventory levels for dining supplies and communicated needs to management.
- Adhered to all health codes and sanitation standards as required by law.
- Balanced daily transactions against sales reports generated by POS system.
- Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
- Organized server rotations and course timing to enhance operational efficiency.
- Mentored servers in service standards and improved guest engagement strategies.
Server / Lead Server
Franklin Ave.
Salt Lake City, USA
- Served as Lead Server and shift support in a high-volume dining environment
- Delivered elevated table service with strong menu, ingredient, and wine knowledge
- Assisted with service flow, guest recovery, and training of new servers
- Collaborated with kitchen and bar teams to ensure accurate timing and execution
Server / Shift Lead
Longhorn Steakhouse
Riverdale, USA
- Directed floor operations as Shift Lead in a high-volume steakhouse
- Supported team during busy shifts by managing multiple tables effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Consistently exceeded sales and upselling targets
- Trained and mentored junior servers on service standards and guest engagement
- Supported section assignments, pacing, and guest escalation
Bartender / Bar Shift Lead
JP Henry’s Restaurant
Parkersburg, USA
- Shift Lead supporting bar operations during high-volume service
- Crafted classic and signature cocktails with speed and consistency
- Assisted with bartender training, opening/closing procedures, and service flow
- Ensured compliance with alcohol service, sanitation, and safety standards
Bartender
Boat House BBQ
Marietta, USA
- Delivered high-volume bar service while maintaining cleanliness, accuracy, and guest satisfaction
- Trained new bartenders on drink preparation and upselling techniques.
- Supported overall floor operations and teamwork during peak shifts
Bartender /Lead Server Trainer
Texas Roadhouse
Parkersburg, USA
<ul>
<li>Trained and mentored new servers on menu and service protocols.</li>
<li>Managed dining room logistics, including table assignments and reservations.</li>
<li>Provided exceptional service to high volume of daily customers.</li>
</ul>
- Trained and mentored new servers on menu and service protocols.
- Managed dining room logistics, including table assignments and reservations.
- Provided exceptional service to high volume of daily customers.
Education
West Virginia University at Parkersburg
Parkersburg, WVParkersburg, WV
Washington State Community College
Marietta, OHMarietta, OH
Skills
- Shift lead and Manager
- Floor supervision
- VIP event management
- Private dining coordination
- Staff training and development
- Staff scheduling
- Leadership development
- Food and beverage pairings
- Relationship management
- Upselling and sales techniques
- Steakhouse dining expertise
- POS system proficiency
Timeline
Server / Lead Server
Franklin Ave.
Server / Shift Lead
Longhorn Steakhouse
Bartender / Bar Shift Lead
JP Henry’s Restaurant
Bartender
Boat House BBQ
Bartender /Lead Server Trainer
Texas Roadhouse
<ul>
<li>Trained and mentored new servers on menu and service protocols.</li>
<li>Managed dining room logistics, including table assignments and reservations.</li>
<li>Provided exceptional service to high volume of daily customers.</li>
</ul>
Server / Shift Lead / Manager
Sunday’s Best
Current - Current
West Virginia University at Parkersburg
Washington State Community College