Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Morgan Sorensen

Gresham

Summary

Dynamic hospitality professional with extensive experience at Ristorante Di Pompello, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective multitasking and quality control. Recognized for creating memorable dining experiences while adapting to high-pressure situations, ensuring seamless service and fostering a positive environment.

Overview

2
2
years of professional experience

Work History

Host

Ristorante Di Pompello
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Caterer

Ristorante Di Pompello
03.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.

Busser

Ristorante Di Pompello
03.2023 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

Bachelor of Science - Accounting

University of Oregon
Eugene, OR
06-2028

High School Diploma -

Sam Barlow High School
Gresham, OR
06-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Quality control

Accomplishments

  • Proficient in Microsoft Excel
  • Fundraised over $2000 for Kesem

Timeline

Host

Ristorante Di Pompello
01.2024 - Current

Caterer

Ristorante Di Pompello
03.2023 - Current

Busser

Ristorante Di Pompello
03.2023 - Current

Bachelor of Science - Accounting

University of Oregon

High School Diploma -

Sam Barlow High School

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