Morgan Stanley
Canton,MS
Summary
Results oriented achiever with proven ability to exceed targets and drive success in fast paced environments. I combine strategic thinking with hands on experience to deliver impactful solutions and enhance organizational performance. Organized, dependable and successful at managing multiple priorities with a positive attitude. I also have a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Braider
BraidsbyMKK
02.2020 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
Senior Brand Ambassador
American Eagle Outfitters, Inc
02.2023 - 06.2024
- Maintained clean, organized and professional work environment.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Worked with team to achieve sales goals for products.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Smoothie King
Shift Leader
10.2021 - 02.2023
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
Education
Bachelor of Business Administration - Marketing
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma -
Germantown High School
Canton, MS05-2022
Skills
- Verbal and written communication
- Time management
- Conflict resolution
- Policy implementation
- Decision-making
- Staff training and development
- Team leadership
- Customer service
- Shift scheduling
- Problem-solving
- Service upselling
- Escalation management
- Active listening
- Data entry
- Adaptability and flexibility
- Multi-task management
References
Available upon request
Timeline
Senior Brand Ambassador
American Eagle Outfitters, Inc
02.2023 - 06.2024
Smoothie King
Shift Leader
10.2021 - 02.2023
Braider
BraidsbyMKK
02.2020 - Current
Bachelor of Business Administration - Marketing
University of Southern Mississippi
High School Diploma -
Germantown High School
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