Quickbooks
MORGAN STEELE
Office Manager
Groton,CT
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Dynamic Alliance LLC
Waterford, CT
04.2019 - 08.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Duties include but are not limited to: Daily bookkeeping, generation of business and financial steering reports, accounts payable/receivable, payroll, banking, deposits, dispatching service engineers, all purchasing, invoicing, sales, and marketing.
- Proficient in Quickbooks, Excel, Teams, and remote management software.
- I also ameliorated technical issues with other small businesses to help keep the economy chugging along.
- Sourced vendors for special project needs and negotiated contracts.
Store Manager
Catherines
Waterford, CT
11.2012 - 06.2014
- Managed daily operations i.e., development and performance management of employees in addition to overseeing inventory, communications and providing an exceptional customer experience.
- Responsible for staffing solutions, schedules, deposits, reads, initiative programs/morale, internal problem solving, and store numbers.
- Responsible for maintaining consistency in company standards, increasing sales, and creatively drawing in new clientele.
Visual Team Leader
Forever 21
Waterford, CT
12.2011 - 06.2013
- Supervised team of 4 merchandising employees and monitored adherence to company standards.
- Responsible for maintaining the store’s presentation and reputation.
- Current knowledge of fashion-forward styles and trends.
- Provided an exceptional customer experience.
Graphic Design/Marketing
Rah Digga's Staight Spittin'
Scranton, PA
03.2011 - 01.2013
- Instrumental in coming up with the concept for the app.
- Awarded 1st place in AT&T’s Open Call Contest, first runner up in Microsoft’s Fast Pitch Contest, and a finalist in Nokia’s Calling All Innovators Contest.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Designed graphics for the app and websites, logos and promotions for marketing purposes.
Owner
SLADE & STEELE
Beach Lake, PA
03.2004 - 11.2011
- Performed statistical analyses to gather data for operational and forecast team needs.
- Designed and produced custom-made clothing and accessories.
- Fabricated wrestling gear for well-known and Semi-Pro wrestlers.
- Personal Stylist for musical artist, Rah Digga and Grammy Nominated Multiplatinum Audio Engineer, Vinny Nicoletti.
Floor Manager/Head Cashier
Fashion Bug
Honesdale, PA
11.2006 - 05.2010
- Key Holder, shipments, stock, displays, mark-downs, inventory, daily paperwork, customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Fast-tracked in the company from Head Cashier to Floor manager in 6 months.
- Repeatedly awarded for excellence in customer service and credit card sales.
Cabinet Finisher
GREG AMEINO CABINETS LLC
Kennesaw, GA
05.2003 - 10.2006
- Finished custom cabinets, full insets, and full inlays with stain, dye, and glaze.
- Worked with a variety of different wood products.
- Installed hardware such as drawer pulls, hinges and handles.
- Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
Tech Support
BELL SOUTH INTERNET
Fort Myers, FL
08.2000 - 07.2003
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Received fast-paced inbound customer inquiries.
- Provided exceptional customer service through conflict resolution.
Education
High School Diploma -
Depew High School
Depew, NY 08.1995 - 05.1999
Skills
Account Reconciliation
Payroll and budgeting
Workflow planning
Business administration
Business Development
Strategic planning
Sales and marketing
Financial Management
Staff Management
Relationship building
Documentation and control
Software
Excel
Microsoft Teams
Syncro
Timeline
Office Manager
Dynamic Alliance LLC
04.2019 - 08.2022
Store Manager
Catherines
11.2012 - 06.2014
Visual Team Leader
Forever 21
12.2011 - 06.2013
Graphic Design/Marketing
Rah Digga's Staight Spittin'
03.2011 - 01.2013
Floor Manager/Head Cashier
Fashion Bug
11.2006 - 05.2010
Owner
SLADE & STEELE
03.2004 - 11.2011
Cabinet Finisher
GREG AMEINO CABINETS LLC
05.2003 - 10.2006
Tech Support
BELL SOUTH INTERNET
08.2000 - 07.2003
High School Diploma -
Depew High School
08.1995 - 05.1999