Morgan Stevens
Fort Worth,TX
Summary
I am currently a Certified Pharmacy Technician who is looking for bigger and better opportunities that use my specific skills and education. I love working with customers and enjoy solving complicated problems using conflict resolution and advanced training. It would be my pleasure to join your team and help your patients be the best version of themselves.
Overview
13
13
years of professional experience
Work History
Certified Immunizing Pharmacy Technician
Wal-Mart Neighborhood Market
03.2018 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Senior Certified Pharmacy Technician
Walgreens
07.2011 - 10.2017
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Assisted in the implementation of new software systems to enhance communication between healthcare providers and improve overall patient care coordination.
- Demonstrated expertise in compounding custom medications tailored specifically to individual patient needs as prescribed by physicians or specialists.
- Served as an integral team member during accreditation processes, contributing significantly towards successful completion without any citations or recommendations for improvement.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
- Collected co-payments or full payments from customers.
- Prepared bottle labels.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ03.2024
Associate of Science -
Rend Lake College
Ina, IL12.2010
Skills
- Drug Inventory Control
- Drug Safety
- Insurance Verification
- Insurance Billing
- Regulatory Compliance
- Order Verification
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Staff Development
- Interpreting Orders
- Updating Medication Histories
- Medicare and Medicaid Process
- Team Collaboration
- Pharmacy and Customer Records Management
- HIPAA
- Record Preparation
- Pharmaceutical Calculations
- Patient Confidentiality
- Continuous Learning
- Time Management
- Pharmacy Law Compliance
- Problem Solving
- Active Listening
- Telephone Etiquette
- Pharmacy Software Proficiency
- Organizational Skills
- Professionalism
- Interpersonal Skills
- Computer Literacy
- Pharmacology Knowledge
- Teamwork Abilities
- Decision Making
- Conflict Resolution
- Critical Thinking
- Stress Management
- Adaptability
- HIPAA Compliance
- Insurance Processing
- Customer Service
- Data Entry
- Analytical Thinking
- Medical Insurance Claims Processing
- Prioritization and Organization
- Employee Training
Languages
English
Native or Bilingual
References
References available upon request.
Timeline
Certified Immunizing Pharmacy Technician
Wal-Mart Neighborhood Market
03.2018 - Current
Senior Certified Pharmacy Technician
Walgreens
07.2011 - 10.2017
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science -
Rend Lake College