Morgan Stevens
Augusta
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
12
12
years of professional experience
Work History
Toddler Teacher
Children's Center of Augusta
04.2024 - Current
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Encouraged use of technology to support student learning.
Delivery Driver
DoorDash
05.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Childcare Assistant
Wendy Gagne-Little Ducklings Daycare
05.2019 - 04.2023
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Restocked supplies and personal hygiene products for use by students.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
Department Manager
Walmart
05.2016 - 05.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sales Floor Associate/Cashier Helper
Walmart
12.2015 - 05.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative- Cashier
Walmart
07.2014 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled Cash/card transactions, used moneygram services to create money orders and send/receive money for customers.
- Handled product returns using appropriate rules, and policies.
- Handled money/card transactions to assist customers in purchasing items.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Bank Teller Intern
Cony High School-credit Union
09.2013 - 11.2013
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
- Continuously honed skills in various banking software programs used for teller transactions, ensuring accuracy and efficiency at all times.
Education
No Degree - Bookkeeping/Office Administration
Penn Foster
OnlineHigh School Diploma -
Gardiner Area High School
Gardiner, ME06-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Payment processing
- Complex Problem-solving
- POS system operations
- Drawer balancing
- Records maintenance
- Credit card processing
Timeline
Toddler Teacher
Children's Center of Augusta
04.2024 - Current
Delivery Driver
DoorDash
05.2023 - 04.2024
Childcare Assistant
Wendy Gagne-Little Ducklings Daycare
05.2019 - 04.2023
Department Manager
Walmart
05.2016 - 05.2019
Sales Floor Associate/Cashier Helper
Walmart
12.2015 - 05.2016
Customer Service Representative- Cashier
Walmart
07.2014 - 12.2015
Bank Teller Intern
Cony High School-credit Union
09.2013 - 11.2013
No Degree - Bookkeeping/Office Administration
Penn Foster
High School Diploma -
Gardiner Area High School
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