Morgan Stover
BOONEVILLE,AR
Summary
Dedicated and responsive substitute with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Substitute
Esso
Fayetteville, AR
10.2023 - Current
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Managed classrooms of up to 30 students at once while maintaining order and discipline.
- Ensured that the curriculum was being followed as required by the school district.
Teller
Community National Bank
Booneville, AR
06.2022 - 08.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
Substitute
ESS
Fayetteville, AR
09.2020 - 05.2022
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Managed classrooms of up to 30 students at once while maintaining order and discipline.
- Ensured that the curriculum was being followed as required by the school district.
- Encouraged positive peer interactions among students through appropriate activities and games.
Teller
First Western Bank
Booneville, AR
04.2014 - 02.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) - Elementary Education
Arkansas Tech University
Russellville, ARSkills
- Student Engagement
- Positive Reinforcement
- Adaptable
- Organizational abilities
- Customer Service Experience
- Multi-Task Management
- Adaptive team player
- Professional telephone demeanor
- Microsoft Outlook
- Microsoft Excel
- Active Listening
- Prioritization
Affiliations
- Involved in the Community
- Reading
- Volunteering
Timeline
Substitute
Esso
10.2023 - Current
Teller
Community National Bank
06.2022 - 08.2023
Substitute
ESS
09.2020 - 05.2022
Teller
First Western Bank
04.2014 - 02.2020
Some College (No Degree) - Elementary Education
Arkansas Tech University