Morgan Sugrue
Syracuse
Summary
Organized and dependable professional with leadership experience in customer service and management, currently pursuing a degree in Public Health. Strong communication, scheduling, and documentation skills, with experience handling confidential information, resolving issues, and supporting day-to-day operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Chuck Hafner's Farmers Market & Garden Center
04.2024 - 12.2025
- Led team in delivering exceptional customer service experiences.
- Trained and mentored new employees on service protocols and product knowledge.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Implemented process improvements to streamline operations and reduce wait times.
Assistant Operations Manager
Dollar Tree
10.2021 - 09.2023
- Supported daily operations by coordinating schedules and resources for team efficiency.
- Trained new staff on operational protocols and best practices for effective integration.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Education
Bachelor of Arts - Public Health
SUNY Empire University
Saratoga Springs, NY04-2028
Skills
- Professional Written & Verbal Communication
- Scheduling & Calendar Management
- Record Keeping & Documentation
- Time & Priority Management
- Conflict Management
- Workflow Coordination
- Ethical & Compliance Awareness
Timeline
Customer Service Lead
Chuck Hafner's Farmers Market & Garden Center
04.2024 - 12.2025
Assistant Operations Manager
Dollar Tree
10.2021 - 09.2023
Bachelor of Arts - Public Health
SUNY Empire University