Morgan Swanson

Assessed the effectiveness of existing programming and identified opportunities for improvement. Collaborated with other departments within the organization to coordinate efforts towards achieving common goals. Developed and implemented programs to improve quality of life for clients. Evaluated potential vendors and partners based on their ability to meet organizational needs. Maintained accurate records for all cases as required by state law or agency policy. Conducted assessments of clients' needs and developed individualized plans of care. Coordinated with community partners to ensure access to appropriate resources for clients. Assisted residents in adjustment to new environments and provided counseling for resident and family to assure psychosocial health and contentment. Implemented social services care plan for each resident and updated plan quarterly in consultation with resident and family. Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety. Managed resident admissions, discharges, and referrals to other facilities, home health agencies, DME, and hospice based on resident and family needs, preferences and resources.

Provided bereavement/grief services while advocating for hospice patients and their loved ones, both in person and through Zoom. Completed bereavement phone calls, grief psychoeducation, confidential case documentation, and client intake assessments. Assisted with hospice home/inpatient visits & suicide assessments. Created & implemented curriculum for support groups/events of varying types. Facilitation of Zoom family movie nights & in-person grief support groups (adult, teen, & child). Educated clients on grief, bereavement, coping skills, mindfulness, and safety planning. Mentored new interns weekly through debrief meetings.

Promoted in 6 months from server to manager. Provided customer service, staff training, transparency, inventory regulation, cross-cultural & verbal communication & advocacy. Utilized technology of point-of-sale, scheduling software, online ordering integrations, reservation software, & inventory management software. Administered effective communication, attention to detail, organization, problem solving, record keeping, & profitable thinking. Ensured customer satisfaction by providing quick, personable service in a fast paced environment. Health, allergen, & food safety training & certifications.

Solutions to Violence intern shadowing sexual assault, human trafficking, & domestic violence advocates. Researched databases & advanced professional knowledge by attending meetings & training courses. Utilized professional communication, active listening, self-resilience, empathy, safety planning, coping mechanisms, mindfulness, & the right to self determination with clients. Accompanied clients to court hearings & advocated for client rights by seeking solutions to suit clients' best interests. Used interventions to serve clients: strengths-based, mindfulness, vision boarding, self care, and SMART goal setting. Completed social work chart notes to summarize & evaluate patient interactions. Created curriculum, implemented it, & facilitated a 1 year long group, in person, self sufficiency workshop. position to utilize the learned skill set for advocacy, organizational growth, self-sufficiency, group/individual therapy, grief psychoeducation, and empowerment. Impassioned with assisting youth to build coping mechanisms to address life change