Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Server

Morgan Sweeney

Venice,USA

Summary

Motivated professional with a proven track record in customer service, sales, and administrative tasks. Extensive experience in managing client relationships and exceeding sales targets. Skilled in multitasking and problem-solving for seamless operations and customer satisfaction. Seeking to leverage diverse skill set to drive success in a dynamic work environment.

Overview

12
12
years of professional experience

Work History

Server

Joey D's Chicago Style Eatery Sarasota
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Farm Hand

Ajax Construction
07.2023 - 03.2024
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Carried out daily farm tasks such as feeding animals, grooming animals, and cleaning pens to ensure animal health and welfare.

Manager

I-Fix-A-Phone
10.2019 - 07.2023
  • Repair phones, iPads, tablets, computers, gaming consoles etc.
  • Repairs included - batteries, screens, cameras, charging ports, speakers etc
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Enhanced device functionality by performing intricate repairs on complex electronic devices.
  • Improved customer satisfaction with timely and accurate electronic device repairs.

Care Assistant

Marise Pointe
07.2018 - 09.2019
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the caregiving journey.
  • Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.

Truck Loader/Unloader

UNITED PARCEL SERVICES (UPS)
08.2016 - 07.2019
  • Loaded and strapped shipments into place on trucks.
  • Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
  • Assisted with unloading returned or damaged goods, ensuring accurate documentation for inventory control purposes.
  • Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
  • Assisted in maintaining a clean and organized warehouse, contributing to overall workplace productivity.
  • Reduced loading errors, ensuring that all cargo matched shipping documentation.
  • Enhanced team morale by maintaining positive and supportive attitude during high-pressure loading deadlines.

Resident Assistant

BROOK DALE (DEER CREAK)
05.2017 - 07.2018
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.

Cashier, Stock Clerk, Customer Service

DG ACE HARDWARE
09.2016 - 04.2017
  • Receive payments by cash, check, credit cards, debit cards, coupons and gift cards.
  • Giving customer their receipt, refund, or change due.
  • Helping customers by being able to give the correct information, if not find the answer, to help solve the issue.
  • Greeting customers entering the store.
  • Advertising for store and company.
  • Able to process any returns and exchanges.
  • Make sure that my work space and the store was clean and organized.
  • Assuring that all merchandise was neatly and correctly on the shelf.

Cashier/Customer Service

Ace Hardware
09.2014 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Traffic Clerk

Ed Brodsky Candidate For State Attorney, 12th Judicial Circuit
06.2013 - 09.2014
  • Maintained accurate inventory records to ensure seamless order fulfillment and customer satisfaction.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients and vendors alike.
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Education

High School Diploma -

SARASOTA MILITARY ACADEMY
Sarasota, FL
05.2014

Skills

  • Exceptional customer service
  • Cash handling
  • Strong work ethic
  • Professional appearance
  • Customer service
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Point of sale operation
  • Task prioritization
  • Heavy lifting
  • Problem-solving
  • Attention to detail
  • Power tools proficiency
  • Demolition work

Additional Information

  • Sign Language
  • Power Tool Experience
  • Customer Service Skills
  • Organized
  • Dedicated Worker
  • Ability to work having pressure
  • Problem Solving Skills

Timeline

Server

Joey D's Chicago Style Eatery Sarasota
07.2023 - Current

Farm Hand

Ajax Construction
07.2023 - 03.2024

Manager

I-Fix-A-Phone
10.2019 - 07.2023

Care Assistant

Marise Pointe
07.2018 - 09.2019

Resident Assistant

BROOK DALE (DEER CREAK)
05.2017 - 07.2018

Cashier, Stock Clerk, Customer Service

DG ACE HARDWARE
09.2016 - 04.2017

Truck Loader/Unloader

UNITED PARCEL SERVICES (UPS)
08.2016 - 07.2019

Cashier/Customer Service

Ace Hardware
09.2014 - 07.2016

Traffic Clerk

Ed Brodsky Candidate For State Attorney, 12th Judicial Circuit
06.2013 - 09.2014

High School Diploma -

SARASOTA MILITARY ACADEMY

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