Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Morgan Swiler

Charlotte,NC

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Ballantyne Hotel & Lodge
05.2021 - Current
  • Consistently upsold menu items and specialty beverages, resulting in an increase in average check size
  • Demonstrated exceptional time management skills during high-speed environments, ensuring timely completion of tasks and maintaining superior customer service standards even during peak periods
  • Excelled in building and maintaining positive customer relationships through attentive service, effective communication, and proactive problem-solving, resulting in a consistent record of high customer satisfaction scores and repeat business

Dog Sitter

Self-employed
05.2018 - Current
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Successfully cultivated and expanded clientele base over six years, leveraging strategic networking, relationship-building, and targeted marketing initiatives to drive consistent sales growth and foster long-term customer loyalty.

Referral Coordinator

Carolina Asthma & Allergy Center
01.2021 - 07.2021
  • Established and maintained effective communication channels with healthcare professionals, including doctors and medical staff, to facilitate collaboration, exchange crucial information, and ensure optimal patient care outcomes within a healthcare setting.
  • Assisted with completion of referral forms and verified data accuracy and completion.
  • Accessed and reviewed patient records to verify receipt of completed referral paperwork.
  • Demonstrated meticulous attention to detail in all tasks, ensuring accuracy and precision in data entry, record-keeping, and product presentation.

Education

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
Charlotte, NC
05.2024

High School Diploma -

Charlotte Latin School
Charlotte, NC
05.2020

Skills

  • Client Relationship Management
  • Effective Communication
  • Problem-Solving
  • Adaptability
  • Time Management
  • Product Knowledge
  • Performance Improvement

Accomplishments

  • Dean's list for the College of Health and Human Services within major

Certification

CNPR Pharmaceutical Sales Training Program

Expected - 05/2024

Timeline

Server

Ballantyne Hotel & Lodge
05.2021 - Current

Referral Coordinator

Carolina Asthma & Allergy Center
01.2021 - 07.2021

Dog Sitter

Self-employed
05.2018 - Current

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte

High School Diploma -

Charlotte Latin School

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Morgan Swiler