Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Morgan Taylor

Lenexa,Kansas

Summary

Recent sociology graduate with 9+ years of experience in dealing with different customers and resolving different customer complaints, issues, and inquiries. Has strong knowledge and experience in driving customer loyalty and building strong linkages with existing and repeat customers and clients. Multi-talented employee that is successful in streamlining costs and maximizing company profile in job market. Excellent organizational and time management skills coupled with task prioritization.

Overview

8
8
years of professional experience

Work History

Customer Service/ Sales /Trainer Assistant

Upper Lake Processing Services
10.2018 - Current
  • Handled employee conflicts in the most efficient manner while following all company procedures
  • Built and cultivated a lasting rapport with employees, peers, upper management and outside vendors
  • Tracked time spent on assignments each day for productivity reporting
  • Forecasted manpower requirements based on daily workload and company
  • Monitored weekly and daily scheduled tasks to ensure efficiency
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Coordinated day-to-day administration and logistics of face-to-face and online training courses.
  • Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in new hires meeting expectations set by the company.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Analyzed issues and employed improvement processes.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

Assistant Manager/ Trainer

Target
09.2014 - 01.2019
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
  • Provided excellent customer service to cultivate loyalty and satisfaction
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Responded to customer concerns with friendly and knowledgeable service
  • Conducted ongoing staff development to help employees achieve growth within their job roles
  • Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.

Apple Bee’s
01.2017 - 10.2018
  • Promptly welcome guests upon arrival, effectively communicating daily menu specials and highlighting recommended beverage pairings
  • Leverage expert knowledge to showcase featured wines, resulting in daily wine sales of $250, 25% higher than the average server
  • Strategically manage service requirements for 3-6 tables throughout shift
  • Pioneered restaurant-wide process to effectively maximize table turnover, reducing average wait time 15% and increasing guest satisfaction 35%
  • Recognized by owner for continually exceeding sales targets and maintaining high customer satisfaction

Nanny

Private Client
12.2016 - 10.2018
  • Understanding of average growth and development for children in different age groups, helping define expectations for behavior and ability in each of these areas
  • Corresponded with parents and guardians regarding well-being and safety
  • Assist with extra maths and numeracy lessons to improve numerical ability.

Team Member

Casey’s General Store
07.2016 - 12.2016
  • Greeted customers promptly
  • Described products and services in detail
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

Bachelor of Arts - Sociology

Maryville University
St Louis, MO
06.2022

Cottey College
Nevada, MO

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Crowder College

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University of Central Missouri

Skills

  • Detail-oriented
  • Active listening skills
  • Computer literate
  • Skilled problem-solver
  • Social perceptiveness
  • Recruiting Support
  • Confidential Document Control
  • Adapt to diverse groups
  • Able to lead and train skilled professionals
  • Conflict Resolution Tactics
  • Empathetic
  • File and Records Management
  • Staff Training
  • Manager Coaching and Training

Additional Information

  • AWARDS : Second Team All-Conference: My freshman year of college I was awarded the second team for outstanding sportsmanship and season performing records. First Team All-Conference: My sophomore year I was awarded the First team for outstanding sportsmanship, leadership as team captain, and performance record. Top Salesman Award: I was awarded top salesman my first month of working at Upper Lake and received this honor multiply times throughout my career at ULPS. Head Sales of New Product Launch: My second year at Upper Lake we launched a new product, I was awarded head sales agent of the new product and top performer of the year. Trainer of new hires: I am currently team trainer of all new hires and have completed 7+ new hire classes ensuring all trainees are well equipped to perform their duties and reducing our turnover rates by over 50% in the last 2 years.

Timeline

Customer Service/ Sales /Trainer Assistant

Upper Lake Processing Services
10.2018 - Current

Apple Bee’s
01.2017 - 10.2018

Nanny

Private Client
12.2016 - 10.2018

Team Member

Casey’s General Store
07.2016 - 12.2016

Assistant Manager/ Trainer

Target
09.2014 - 01.2019

Bachelor of Arts - Sociology

Maryville University

Cottey College

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Crowder College

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University of Central Missouri

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